Bodily Injury Adjuster-Represented/Litigation Complex/Severe -OH/MI/IN

About the Role

As a Represented/Litigation Adjuster at Allstate, you will join a team handling claims primarily in Ohio, Michigan, and Indiana. This remote position focuses on investigating automobile accidents involving single or multiple vehicles, resulting in property damage and/or bodily injury with attorney or litigation involvement. You will assess coverage, liability, and damages while providing exceptional customer service through various communication channels, including phone, email, and text. The role involves negotiating fair injury settlements using innovative platforms and tools.

Candidates in the Central and Eastern time zones are preferred. This position is not available for residents of California, Alaska, Hawaii, Washington, or Puerto Rico.

Responsibilities

• Investigate casualty claims, including detailed reviews of damage and policy interpretation to determine coverage.
• Serve as a customer service expert by embodying Allstate’s Claims Culture: caring, empowering, and restoring through compassionate and clear communication.
• Communicate with customers and attorneys via phone, email, and video chat to guide them through a fast, fair, and easy claims process.
• Evaluate and negotiate claim settlements with customers, vendors, third-party carriers, and claimants in accordance with legal and business standards.
• Utilize multiple tools, including estimate platforms and settlement software, to manage claims efficiently in a fast-paced environment.
• Document claim activities accurately and timely in Allstate’s claims system to ensure compliance with policy agreements and financial protection for the company.
• Handle challenging and complex negotiation scenarios using strategic tactics.

Requirements

• 3+ years of experience handling Casualty Represented or Litigation third-party claims.
• Proficient communication skills, particularly over the phone, to establish rapport and assess claims accurately.
• Ability to work independently and remotely while managing time efficiently.
• Familiarity with insurance policies, coverage, and liability determination.
• Strong critical thinking and problem-solving skills for evaluating and negotiating injury claims.
• Knowledge of innovative tools and platforms for effective claims evaluation.

As a condition of employment, you may be required to obtain an adjuster and/or appraiser license, which includes passing an additional background check. If applicable, you will secure the license(s) within 60 days of hire.

Benefits

• Competitive pay with support for continuous development and career advancement.
• Flexible scheduling and a time-off policy to support work/life balance.
• Initial and ongoing training to ensure proficiency in your role.
• Comprehensive benefits, including a 401K/pension, education reimbursement, and programs to balance work with personal life.
• Monthly connectivity reimbursement to offset internet costs for remote work.
• Company-provided technology setup, including a laptop, monitors, headset, keyboard, and mouse.

For more details, visit www.allstategoodlife.com.

Pay

Compensation for this role ranges from $65,600.00 to $110,075.00 annually, based on experience and qualifications.

Candidates offered this position will be required to submit to a background investigation.