Bodily Injury Adjuster - Represented/Litigation, Complex/Severe - CA, NW & SW States (Remote)

About the role

The individual selected for this role will join a team who primarily handles claims in the following states: California and Northern and Southern West Coast states. As a Complex/Severe Represented/Litigation adjuster, your main focus will be investigating automobile accidents involving single or multiple vehicles, which result in property damage and/or bodily injury with attorney/litigation involved. You will have the convenience of working remotely from your home while efficiently handling your responsibilities. You will assess coverage, liability, and damages while providing exceptional customer service throughout your day. Customer and attorney communication will take place through different channels, including voice calls, email, and text messages. Through the utilization of innovative platforms and tools, you will engage in negotiation processes to reach fair injury settlements with all parties involved.

Responsibilities

• Drive sales growth by engaging with interested prospective customers
• No cold calling—Connect through inbound calls and proactive outbound calls with active insurance shoppers
• Sell reputable products from Allstate and our family of brands
• Investigate automobile accidents involving single or multiple vehicles, which result in property damage and/or bodily injury with attorney/litigation involved
• Affordably handle claims through innovative platforms and tools
• Engage in negotiation processes to reach fair injury settlements with all parties involved
• Assess coverage, liability, and damages while providing exceptional customer service
• Communicate with customers, vendors, third party carriers, and claimants through different channels
• Evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies
• Utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms
• Protect the company financially by executing policies along policy agreements

Requirements

• 3+ years of Casualty Represented or Litigation third-party claim handling experience required
• California and/or Northwest or Southwest States Casualty Claim handling experience preferred
• Proficient communication skills, especially over the phone, to establish rapport and assess claims accurately
• Ability to work independently and remotely, while managing time efficiently
• Familiarity with insurance policies, coverage, and liability determination
• Strong critical thinking and problem-solving skills to evaluate and negotiate injury claims successfully
• Knowledge of innovative tools and platforms for effective claims evaluation

Qualifications

• 3+ years of Casualty Represented or Litigation third-party claim handling experience required
• California and/or Northwest or Southwest States Casualty Claim handling experience preferred
• Proficient communication skills, especially over the phone, to establish rapport and assess claims accurately
• Ability to work independently and remotely, while managing time efficiently
• Familiarity with insurance policies, coverage, and liability determination
• Strong critical thinking and problem-solving skills to evaluate and negotiate injury claims successfully
• Knowledge of innovative tools and platforms for effective claims evaluation

Skills

• Bodily Injury Claims
• Business Communications
• Critical Thinking
• Fraud Investigations
• Information Collection
• Legal Negotiations
• Problem Solving
• Time Management

Pay

Compensation offered for this role is $53,500.00 - $84,625.00 annually and is based on experience and qualifications.

Schedule

Candidates in the Pacific time zone are preferred. Candidates in the Mountain and Central time zones will be considered if willing to work hours of 8 am – 4:30 pm PST or 9 am – 5:30 pm PST.

Benefits

Competitive pay with needed support for continuous development and career advancement. Flexibility in scheduling and a time off policy that helps support your work/life balance. Initial and ongoing training to get you proficient in your new role. Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life.

Notice of Licensing Requirement

As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license which includes passing an additional background check with the Department of Labor. If applicable, you will be required to secure license(s) within 60 days of hire.

Equal Opportunity Employer

Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.

Workplace Flexibility

When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.

Our Shared Purpose

As an expert on our products and services, you can give customers personalized attention and innovative solutions to make their lives easier. Starting day one, you’ll have access to resources and incentives to keep you feeling challenged and excited about your careers. Make An Impact: As a member of our sales team, you’ll bring a sense of ease and support to customers looking for a better understanding of their protection options. Whether in the field or talking to customers over the phone, you’ll continue to build trust in who we are and what we do. You’re in Good Hands® is more than a promise we make to our customers. It’s a promise we make to our employees, too. We want you to love where you work. That starts with the freedom to be yourself. Our workplace flexibility and focus on individuality means everyone is seen, heard and respected.

Community Involvement

We look for candidates with these skills to help us achieve that goal: Learning agility, Quick adapt to new situations, Continually build new skills, Experiment, and embrace new ways of doing things. Customer centricity, Deliver exceptional experience with a customer-first mindset and human-centered design. Digital literacy, Discover and apply emerging digital technology tools, data and insights. Results-oriented, Start with measurable outcomes and drive results with speed. Inclusive leadership, Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation.