R32613 Bodily Injury Adjuster Litigation (CA & NW States) Remote

About the Role

A day in the life of a 100% Litigation Adjuster involves investigating automobile accidents involving single or multiple vehicles, which result in property damage and/or bodily injury with attorney/litigation involved. You will assess coverage, liability, and damages while providing exceptional customer service. This role primarily handles claims in California and the Northwest states and offers the convenience of working remotely from your home.

Customer and attorney communication will take place through voice calls, email, and text messages. You will utilize innovative platforms and tools to engage in negotiation processes to reach fair injury settlements with all parties involved.

Responsibilities

• Live into Allstate’s Claims Culture by caring, empowering, and restoring as a committed partner in each casualty claim, leading with empathy.
• Investigate casualty claims by performing detailed reviews of damage and interpreting policies to determine coverage.
• Communicate with customers via phone, email, and video chat to guide them through a fast, fair, and easy claims process, incorporating their preferred communication methods.
• Evaluate and negotiate claims settlements with customers, vendors, third-party carriers, and claimants in accordance with legal and business standards, handling challenging and complex situations.
• Utilize multiple tools, including estimate platforms, job aids, and settlement platforms, to efficiently resolve claims while applying sharp critical thinking skills.
• Protect the company financially by adhering to policy agreements and maintaining clear, timely, and accurate documentation in the claims system.

Requirements

• 3+ years of Casualty 100% Litigation third-party claim handling experience.
• Proficient communication skills, especially over the phone, to establish rapport and assess claims accurately.
• Ability to work independently and remotely while managing time efficiently.
• Familiarity with insurance policies, coverage, and liability determination.
• Strong critical thinking and problem-solving skills to evaluate and negotiate injury claims successfully.
• Knowledge of innovative tools and platforms for effective claims evaluation.

As a condition of employment, you may be required to obtain an adjuster and/or appraiser license, which includes passing an additional background check. If applicable, you will secure the license(s) within 60 days of hire.

Benefits

Allstate offers a comprehensive benefits package from Day 1 of employment, including:

• Competitive pay with support for continuous development and career advancement.
• Flexible scheduling and a time-off policy to support work/life balance.
• Initial and ongoing training to ensure proficiency in your role.
• Comprehensive benefits, including a 401K/pension, education reimbursement, and programs to help balance work with personal life.
• A monthly connectivity reimbursement to offset internet costs for remote work.
• A comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.

For more details, visit www.allstategoodlife.com.

Pay

Compensation for this role is $65,600.00 - $110,075.00 annually, based on experience and qualifications.

Work Environment

• This is a remote role, requiring a dedicated, private workspace free from distractions, with appropriate desk and seating.
• Reliable internet with minimum speeds of 50 MB download and 5 MB upload is required.