BMW Product Genius

Responsibilities

• Provides comprehensive product information throughout the sales process, including vehicle configuration, product presentation, test drive, delivery/handover and customer service after purchase
• Supports the client advisor in product related tasks and activities
• Greets customers in the sales and service departments and introduces BMW Genius services
• Provides extensive and customer oriented product experience and explains complex features based on customers’ actual needs
• Utilizes app and web based systems to help facilitate the sales process, optimize customer satisfaction, and ensure consistent delivery execution
• Fully explains the application and benefits of vehicle features in both the sales and service environments
• Maintains constant communication with the designated sales personnel at the dealership on scheduled appointments, vehicle deliveries and any scheduling changes
• Acquires and maintains total product knowledge on all vehicles and understands competitors’ vehicle features, benefits, and potential shortcomings
• Keeps clients, sales, and service staff abreast of new products, features, accessories, etc., and their benefits
• Achieves management assigned client satisfaction objectives and follows up with new owners to ensure satisfaction with their delivery process
• Maintains high ethical standards and a professional appearance at all times

Qualifications

• Valid driver’s license preferred
• 1 year in an upscale, retail or customer-centric environment preferred
• Hospitality, technical customer support and/or consumer electronic experience is a plus
• Using a computer and tablets to look up information
• Using equipment consistent with industry standards