BMW Genius/ Product Specialist

Key Responsibilities

• Warmly greet clients in both sales and service departments, introducing them to our exclusive BMW Genius services.
• Expertly articulate product information, highlighting the benefits of vehicle features, and elucidating product performance to both sales and service clients.
• Engage clients with insightful questions to identify potential problems and understand their vehicle needs.
• Conduct test drives and facilitate smooth vehicle deliveries, ensuring an unforgettable customer experience.
• Harness the power of app and web-based systems to streamline the sales process and enhance customer engagement.
• Demonstrate an unwavering passion for the BMW brand and our exceptional lineup of products.
• Facilitate seamless communication by coordinating client appointments, vehicle deliveries, and scheduling changes with our esteemed sales personnel.
• Keep abreast of competitors' vehicle features and benefits, empowering you to provide informed recommendations to our valued clients.
• Serve as a knowledge hub, keeping clients, sales, and service teams informed about new products, features, and accessories.
• Proactively follow up with new owners to guarantee their complete satisfaction with the delivery process.
• Drive towards achieving goals and deadlines that support vehicle delivery, stellar customer handling, and business growth.

Desired Skills, Qualifications & Experience

• Previous experience as a BMW Genius is highly preferred, but not mandatory.
• A relentless commitment to expanding your knowledge base to ensure unparalleled client satisfaction.
• Dedication to delivering exceptional results and meticulous attention to detail.
• Exemplary professionalism and unwavering integrity in all interactions.
• Ability to thrive in a dynamic environment, adept at adapting to change, resolving conflicts, and effortlessly multitasking.
• Proficiency in computer usage and tablet applications, with a knack for completing forms and quickly learning new procedures.
• Punctuality and reliability.
• Possession of a clean driving record and a valid driver's license.

Perks and Benefits

• Health Insurance
• Dental and Vision Insurance
• Generous Vacation and Paid Sick Leave
• Robust 401K Plan