Parts Specialist

About the role

The Parts Specialist will provide all retail and installer customers with a high level of service and support store management in the accomplishment of assigned tasks. Bilingual candidates are encouraged to apply.

Responsibilities

• Follow and promote all company customer service programs (e.g., Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot).
• Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise.
• Assist managers and/or installer service specialists in serving professional customers as needed and directed.
• Complete assigned company training relevant to the position.
• Provide excellent phone service by answering calls according to company policy, accurately looking up parts, quoting prices, recommending premium and related items, and offering the Low-Price Guarantee.
• Maintain and secure the cash drawer, process transactions (cash, checks, credit cards), and make accurate change.
• Process exchanges and returns for credit in accordance with company policies and procedures.
• Address and resolve customer complaints in a friendly manner.
• Assist with daily image maker and planogram updates, including freight receival, stocking shelves, fronting and facing, and cleaning.
• Perform operational tasks such as preparing merchandise returns, assisting with stock adjustments, and conducting inventory cycle counts.
• Operate brake lathe and other store test equipment after completing required training.
• Perform in-store services for customers (where permitted by state and local laws), such as installing wipers, testing and charging batteries, scanning vehicle trouble codes, and replacing headlight capsules.
• Occasionally drive a delivery vehicle to make deliveries (must meet company driving eligibility requirements).
• Perform all other duties as assigned.

Requirements

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly, and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store simultaneously.

Qualifications

• Familiarity with automotive parts, cataloging, the Weatherly index system, or automotive sales/service (desired).
• ASE certification (desired).
• Fluency in multiple languages, particularly Spanish (highly desired).

Benefits

• Competitive wages and paid time off.
• Stock purchase plan and 401k with employer contributions starting day one.
• Medical, dental, and vision insurance with optional Flexible Spending Account (FSA).
• Team member health and wellbeing programs.
• Tuition and educational assistance programs.
• Opportunities for career growth within the organization.