Parts Specialist

Position Overview

The Parts Specialist is responsible for supporting the daily operations of the Parts Warehouse by receiving, organizing, stocking, picking, packing, and shipping parts while maintaining accurate inventory records. This role works closely with internal departments, vendors, carriers, and customers to ensure parts are processed accurately, efficiently, and in a manner that supports exceptional customer service.

Key Responsibilities

• Receive, inspect, unload, and stock incoming inventory, transfer parts, and warehouse materials.
• Verify incoming shipments against purchase orders, packing slips, and shipping documentation.
• Organize inventory within designated warehouse locations to maximize efficiency and accessibility.
• Maintain accurate inventory records within company inventory management systems.
• Conduct physical inventory counts and assist with inventory reconciliation activities.
• Ensure all parts are properly identified, labeled, and stored.
• Pick, pack, prepare, and ship customer and internal parts orders accurately and efficiently.
• Verify order accuracy prior to shipment.
• Cook up outbound shipments with freight carriers and shipping providers.
• Coordinate with freight carriers and shipping providers for outbound shipments.
• Process customer returns, warranty items, and replacement shipments as needed.
• Investigate and resolve shipping discrepancies, damaged shipments, shortages, and carrier issues.
• Document all incoming and outgoing shipments accurately.
• Maintain inventory levels and notify management of replenishment needs.
• Aid in maintaining inventory accuracy through cycle counts and routine audits.
• Aid in maintaining accurate inventory data by recording additions, deletions, adjustments, and location changes.
• Aid in warehouse organization and continuous improvement initiatives to maximize productivity.
• Support internal departments and external customers by fulfilling parts requests accurately and efficiently.
• Communicate order status and shipping updates to customers and internal team members.
• Collaborate with Parts Specialists, warehouse personnel, and management to maintain efficient operations.
• Maintain a clean, organized, and professional customer parts counter and warehouse environment.
• Maintain compliance with all company policies and applicable OSHA, EPA, DOT, and workplace safety regulations.
• Operate warehouse equipment safely and responsibly.
• Maintain a clean, organized, and safe work environment.
• Perform additional duties and special projects as assigned.

Qualifications

• A High School Diploma or equivalent required.
• Previous experience in warehouse operations, shipping and receiving, inventory control, logistics, or parts operations preferred.
• Experience in the transportation, heavy-duty truck, motorcoach, automotive, or commercial vehicle industry preferred.
• Previous forklift operating experience required; forklift certification preferred or the ability to obtain certification in accordance with company requirements.
• Experience using inventory management or ERP systems preferred.
• A valid driver's license preferred.

Skills

• Inventory management and stock control.
• Shipping and receiving coordination.
• Warehouse organization and material handling.
• Customer service and communication.
• Computer proficiency and data entry.
• Strong organizational and time management skills.
• Attention to detail and accuracy.
• Problem-solving and analytical thinking.
• Ability to prioritize multiple responsibilities.
• Teamwork and collaboration.

Physical Demands

• Ability to lift, carry, push, and pull up to 90 pounds.
• Frequent standing, walking, bending, reaching, lifting, and climbing throughout the workday.
• Ability to work in a warehouse environment with varying temperatures.
• Ability to safely operate forklifts, pallet jacks, and other warehouse equipment, if certified.
• Ability to use handheld scanners, computers, and warehouse inventory systems throughout the workday.

Benefits & Perks

At ABC Companies, we recognize that our employees are our greatest asset. We offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance, including:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) Retirement Plan
• Company-Paid Short-Term Disability Insurance
• Company-Paid Long-Term Disability Insurance
• Company-Paid Basic Life & AD&D Insurance
• Voluntary Term Life & AD&D Insurance
• Flexible Spending Accounts (FSA)
• Hospital Indemnity Insurance
• Employee Assistance Program (EAP)
• Paid Time Off (PTO)
• Paid Holidays
• Training and Professional Development Opportunities
• Career Growth and Advancement Opportunities