BMW Genius - BMW of Raleigh

About the role

The BMW Genius role at BMW of Raleigh focuses on educating customers about the latest technology in their new BMW, providing post-sale support, and ensuring a seamless delivery process.

Responsibilities

• Educate customers about the latest and greatest technology in their new BMW
• Meet with clients after the sale to address all questions regarding vehicle operation
• Make follow-up calls to ensure customer satisfaction
• Maintain a comprehensive understanding of all technological aspects of vehicles
• Communicate effectively, efficiently, and promptly to all guests
• Inspect each vehicle being delivered to ensure exemplary customer service and a smooth delivery process
• Thoroughly complete all associate paperwork with the delivery
• Maintain a professional image in appearance, words, and actions

Requirements

• Valid driver's license with an excellent driving record
• 1+ years of customer service experience
• Ability to communicate effectively, efficiently, and timely to all guests
• Ability to follow-up with customers in a timely manner and schedule initial service appointments
• Ability to explain all features on the vehicles (personal settings, navigation, Bluetooth and garage door pairing), the loaner vehicle process, warranty features, roadside assistance, and maintenance schedules
• Ability to introduce customers to the service department team and assist with any follow-up questions

Qualifications

• Complete understanding of all technological aspects of vehicles
• Ability to communicate effectively, efficiently, and timely to all guests
• Ability to follow-up with customers in a timely manner and schedule initial service appointments
• Ability to explain all features on the vehicles (personal settings, navigation, Bluetooth and garage door pairing), the loaner vehicle process, warranty features, roadside assistance, and maintenance schedules
• Ability to introduce customers to the service department team and assist with any follow-up questions

Skills

• Customer service skills
• Technical knowledge of BMW vehicles
• Communication skills
• Problem-solving skills
• Time management skills

Benefits

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays, Bereavement, and Jury Duty

Pay

$16-18/hr, depending on experience.

Schedule

Regular Full-Time