BMV Titles Compliance Specialist

About the Bureau of Motor Vehicles (BMV)

The Bureau of Motor Vehicles delivers exceptional, customer focused services built on choice, innovation, and genuine care. We strive to be a trusted partner to every Hoosier by investing in our people, fostering growth, and developing future leaders who drive excellence and a strong culture of service.

Role Overview

The Titles Compliance Specialist supports the Titles Department by assisting with title‑related projects, coordinating daily operational activities, and helping ensure adherence to state and federal requirements. Under the direction of the Titles Compliance Manager, this role contributes to the development and implementation of policies, business processes, and operational improvements. The Specialist also provides support for initiatives involving title operations, court summons, and other specialized projects.

Salary

The salary for this position traditionally starts at $42,900.00 but may be commensurate with education and work experience.

Responsibilities

• Assist in creating, reviewing, and maintaining program workflows to ensure they align with statutory requirements and help identify potential compliance risks.
• Support the updating of policies, procedures, forms, and manuals by drafting recommended changes and coordinating inputs based on legislative updates or audit findings.
• Participate in system design discussions and user acceptance testing by reviewing requirements for compliance implications and documenting issues for the Compliance Manager.
• Serve as a supporting point of contact for audit teams by gathering requested documentation, coordinating responses, and preparing materials under the direction of the Compliance Manager.
• Conduct preliminary internal compliance reviews and summarize findings to help identify potential gaps prior to formal audits.
• Draft initial compliance guidance and documentation for review and approval by the Compliance Manager and other leadership.
• Monitor legislative changes and prepare summaries or impact notes to assist in translating new requirements into operational updates.
• Prepare routine reports, dashboards, or summaries that highlight compliance activities, trends, and potential risks for review by the Compliance Manager.
• Provide technical assistance to training teams by reviewing draft training materials and verifying they reflect compliant processes, escalating concerns as needed.
• Collaborate with legal, IT, operations, and external partners to gather information, troubleshoot issues, and support resolution of compliance concerns under the direction of the Compliance Manager.
• Identifies continuous improvement methods to identify gaps in agency resources such as procedural manuals and policies.
• Assists with BMV operating system (STARS) transaction programming business rules.
• Assists with agency initiatives and special projects related to title programs.
• Assists with implementing new title programs and required operational transitioning.
• Serves as a point of contact for the Titles Department for all internal and external customer service. Responds to phone calls, emails, and other correspondence daily.
• Performs other related duties as assigned.

Requirements

• Considerable customer service experience.
• Proficient in written and verbal communication.
• A high level of attention to detail.
• Ability to maintain effective working relationships with internal and external customers.
• Ability to deal effectively resolve conflict.
• Ability to make decisions and meet tight deadlines.
• Ability to work independently with a high level of autonomy.
• Ability to perform essential functions with or without reasonable accommodation.

Benefits

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans
• Wellness Rewards Program: Complete wellness activities to earn gift card rewards
• Health savings account, which includes bi-weekly state contribution
• Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
• Two (2) fully-funded pension plan options
• A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to: 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers; up to 15 hours of paid community service leave; combined 180 hours of paid vacation, personal, and sick leave time off; 12 paid holidays, 14 in election years
• Education Reimbursement Program
• Group life insurance
• Referral Bonus program
• Employee assistance program that allows for covered behavioral health visits
• Qualified employer for the Public Service Loan Forgiveness Program
• Free Parking for most positions
• Free LinkedIn Learning access