Bistro Attendant

Working at the Courtyard by Marriott Houston Rice University offers numerous benefits, including professional growth within the globally recognized Marriott brand, access to comprehensive training, and career development opportunities. Associates enjoy a supportive, team-oriented work environment located between the Houston Medical Center and Downtown Houston. We are proud to have won the 2021 TripAdvisor Travelers' Choice Award, reflecting the dedication and excellence of our staff.

About the Role

Working as a Full-Time Hotel Restaurant Attendant for the Courtyard Bistro offers a unique and rewarding opportunity to develop skills in both customer service and food preparation.

• Dynamic Work Environment: Work in a fast-paced, team-oriented setting where no two days are the same. Interact with diverse guests, providing top-notch service and quality food.
• Flexible Scheduling: The Bistro’s hours often include breakfast, dinner, and evening drinks, providing flexibility for work-life balance or other commitments.
• Guest Interaction: Connect with travelers from all over as a Server, Barista, or Cook, enhancing their stay with high-quality meals and service.

Benefits

• Competitive wages
• Discounted hotel stays, food, and beverage savings for personal travel
• Online training courses for professional growth
• Employee Assistance Program
• Jury duty and bereavement leave

Responsibilities

• Customer Service Skills:
  • Friendly, approachable demeanor with a passion for providing excellent guest experiences
  • Handle guest concerns or complaints professionally and efficiently
• Attention to Detail:
  • Accurately take and deliver orders, ensuring the right items are served at the right time
  • Maintain clean and organized dining spaces that align with brand standards
• Multitasking and Time Management:
  • Manage multiple tables or tasks at once while keeping guests satisfied
  • Strong organizational skills to handle busy dining periods effectively
• Sales Skills:
  • Upsell menu items, beverages, or promotions to enhance guest satisfaction and drive revenue
• Teamwork:
  • Work well with colleagues, kitchen staff, and management to ensure seamless service
• Professionalism and Appearance:
  • Adhere to uniform and grooming standards, representing the hotel brand appropriately
• Basic Math and POS Experience:
  • Handle payment transactions, process bills, and use point-of-sale systems efficiently
• Culinary Skills:
  • Prepare meals to order, following recipes, and maintaining consistent quality and presentation
  • Knowledge of proper food handling, storage, and preparation techniques
• Food Safety and Cleanliness:
  • Adhere to food safety regulations and sanitation standards to ensure guest health and satisfaction
  • Maintain consistency in portion sizes, plate presentation, and flavor profiles to align with brand standards

Requirements

• High school diploma or equivalent
• Prior experience in food service is advantageous
• Demonstrated experience with a strong focus on guest satisfaction
• Exceptional ability to manage time effectively and stay organized in a fast-paced environment
• Excellent skills for engaging with guests and collaborating with team members seamlessly
• Flexibility to work weekends and holidays

Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world-class culture where great people deliver extraordinary results.