Biometrics Service Specialist

Responsibilities

• Handle approximately 35-50 inbound phone calls per day.
• Take concise, accurate notes on customer needs and experiences.
• Recommend appropriate fingerprinting or identity services for caller’s requirements.
• Provide Tier 1 (basic) technical support to users of the First Advantage Biometrics kiosks.
• Use provided tools to submit technical support requests to Tier 2 and 3 technical support groups.

Requirements

• US Citizens living in the United States
• Have lived in the United States for at least 3 of the last 5 years
• Requires a high school diploma or equivalent
• At least 1-3 years of experience in customer service, preferably phone-based
• Strong written/verbal communications skills
• Ability to work remotely, including secure internet connection and a quiet environment
• Experience using Zendesk, Salesforce, or another CRM tool a plus
• Prior technical support experience a plus
• Flexible schedule

Qualifications

• Must meet FBI requirements

Skills

• Customer service skills
• Technical support skills
• Remote work capability

Benefits

• Medical, Vision, Dental, and supplementary benefit plans
• 401k with an employer match
• Employee Stock Purchase Plan (ESPP)
• Competitive and flexible Paid Time Off (PTO)
• 9 paid company holidays
• Access to tech and growth opportunities

Pay

The salary for this position is approximately $21.00 USD per hour.

Schedule

This role is a 100% remote role within the United States.