Citizen Services Specialist

The Town of Jackson

About the role

The Town of Jackson is seeking a Citizen Services Specialist to join their customer service team at the front desk of Town Hall. This position serves as the first point of contact for Town government services.

Responsibilities

• Front desk greeting, reception, directing customers, and main phone line reception
• Processing payments and issuing receipts
• Processing business and ground transportation license applications
• Sorting mail
• Notarizing documents

Requirements

• Full High School diploma or GED
• One year of experience working as a receptionist, office clerk, bank teller or similar position
• Ability to learn and utilize permit processing software
• Confidence in processing and issuing receipts
• Ability to thrive and work effectively and professionally in a front desk environment with frequent interactions with visitors and citizens both in person and on the phone
• Proficiency with Microsoft Office
• Notary Public (or ability to obtain)
• Complete Spanish fluency

Benefits

• Full benefits available upon meeting eligibility criteria
• Regular wages with potential for flexible scheduling options
• Monthly stipend for complete Spanish fluency of $400/mo for full-time employees
• Variable hourly rates for alternative schedules
• Generous PTO
• Wyoming Retirement System HSA match
• Deferred compensation match

Pay

$60,000 – $67,000 DOQ

Schedule

Regularly scheduled for 30 hrs/wk. Flexibility considered for alternative schedules.