Security Service Specialist

About the Role

Convergint is looking for a full-time, enthusiastic, results-driven, and forward-thinking Security Service Technician to join our team. You will be part of a dynamic environment that supports growth and embraces a colleague-first culture.

Who You Are

• Passionate about providing world-class service to customers, colleagues, and communities.
• A person of integrity with a commitment to growth, accountability, and delivering results.
• Eager to join an organization that values equal opportunity and fosters a positive culture.
• Motivated to grow with us and excel as an exceptional Security Service Technician.

Who We Are

With 20 years of proven growth and exceptional performance, Convergint’s mission is to be our customer’s best service provider. Our company is built on a foundation of 10 Values and Beliefs that drive our unmatched culture, making us the #1 global, service-based systems integrator in the industry. We take pride in protecting the lives and assets of our customers and their communities through the solutions we provide.

Responsibilities

• Act as “our customer’s best service provider” to ensure Convergint remains the customer’s first choice for service.
• Respond to routine and non-routine customer service calls, scheduled maintenance, and emergency/after-hours calls; diagnose, troubleshoot, repair, replace defective parts, and debug systems for routine problems; install projects as needed.
• Use solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
• Analyze repair requirements, provide customers with solutions, complete necessary repairs and replacements, and exercise judgment in selecting methods and techniques.
• Complete accurate and detailed service reports for customers and Convergint to ensure proper invoicing and job cost tracking.
• Perform custom systems integrations, detailed systems upgrade planning and execution, systems audits, consultation, and/or database management and manipulation.
• Install, configure, and support a variety of network systems and equipment for assigned projects.
• Execute all service calls in accordance with Federal, State, and local regulations, as well as company health and safety policies.
• Collaborate with team members to improve overall operations of the Convergint Technology Center and the company.
• Primarily perform preventative maintenance for installed systems that are typically less complex.
• Work closely with other specialists to cross-train on servicing existing customers by responding to service calls, carrying out Customer Support Programs, and handling small projects.
• Provide technical assistance, systems checkout for new and existing installations, troubleshooting, maintenance, and repair routines for installed security systems, and installation of small or less complex projects.
• Participate in the Recruit Awesome People program to help grow Convergint by referring top talent.
• Perform other duties and responsibilities as requested or required.

Requirements

• Developing exceptional customer focus and ability to work under pressure.
• Ability to maintain awareness of and meet customer needs without prompting.
• Developing technical skills and experience related to building automation systems, fire alarm systems, and/or electronic security systems.
• Ability to develop basic programming skills and proven troubleshooting abilities.
• Solid mechanical and electrical aptitude (e.g., works with hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper).
• Proficient computer skills, including familiarity with MS Office applications (Outlook, Word, Excel).
• Education: High School/GED or equivalent experience.

Preferred Qualifications

• 1-3 years of relevant experience.
• Experience in one or more of the following industries: electronic, fire alarm & life safety, and/or building automation.

Benefits

• 10 Company Holidays and Paid Time Off starting at 13 days annually.
• Fun & Laughter Day Off.
• Medical, Dental & Vision Plan.
• Life Insurance & Disability Plan.
• Wellness Program.
• 401K Matching Plan.
• Colleague Assistance Program.
• Tuition reimbursement.
• Competitive salary and compensation plan.
• Vehicle reimbursement plan or company vehicle.
• Corporate Social Responsibility Day.
• Cell phone reimbursement (if applicable).
• Paid parental leave.