Security Services Specialist

Responsibilities

• Greet guests to the Center and contact appropriate Center personnel of their arrival.
• Receive and screen calls, referring callers to other departments or employees as necessary.
• Answer a variety of questions independently and take direct action on facility related calls and questions.
• Provide callers with information such as address, directions, company numbers, website, Space Camp registration information, etc.
• Maintain standard security protocol by following procedures, such as issuing visitor badges and monitoring the visitor logbook.
• Meet or exceed the Security Director’s expectations on accuracy and timeliness of all internal/external correspondence and other forms of communication.
• Meet or exceed the expectations of the Security Director for confidentiality of information.

Qualifications

• Minimum high school diploma or equivalent (GED).
• Computing experience with desire to gain knowledge and experience.
• Excellent English grammar and spelling ability to compose business correspondence.
• Able to handle a high stress environment with a consistently pleasant attitude.
• Proficient in use of a 101 key keyboard and standard PC and Apple computers and Windows based operating systems; including Microsoft Office, calendar scheduling, internet research, and other required software applications on personal computer.
• Exceptional initiative and confidence to act independently on a variety of matters.
• Develop clear and comprehensive correspondence; meet and communicate with the public and employees at all levels of the organization using tact and poise; elicit cooperation from others; assimilate and understand information; maintain confidentiality, use good judgment and be able to communicate effectively both verbally and in writing.
• Efficient skills in multi-tasking and prioritizing duties.

Physical Requirements

• Sitting for extensive periods of time (6-8 hours) behind a desk.
• Walking, climbing (stairs) to other departments.
• Lifting and/or carrying up to 30-pound file/paper boxes.
• Bending, reaching, and/or kneeling to store/retrieve supplies.
• Wrist movements, seeing, and reading to operate computer terminal, office equipment, and handle various documents.
• Talking and hearing to assist guests, officials, and employees.

Work Environment

• Climate-controlled office environment.

Disclaimers

• The U.S. Space & Rocket Center is an Equal Opportunity Employer.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, or veteran status.
• Duties and responsibilities may change, or new ones may be assigned at any time, with or without notice.