Biometrics (Fingerprint) Technician - On Call

This is an opportunity to work with the United States Citizenship & Immigration Services (USCIS) in meeting the mission of administering the nation’s lawful immigration system.

About the role

As a Biometric Technician (BT), you will support the mission of a government program located in Casper, WY. This position works as part of a dynamic team of professionals assisting the United States Citizenship and Immigration (USCIS) Application Support Center (ASC) operations. Amentum provides all required job training for qualified candidates.

This is an on-call (casual) team member position. The site operates part-time, only a select few days per month. On-call (casual) employees are expected to be available all five days, Monday through Friday from 7:45 AM to 4:15 PM for substitute coverage as needed. This is not a regular full-time or part-time position; it is a casual on-call role. While efforts are made to notify on-call personnel in advance, employees may occasionally be notified the night before or the day of. Hours are not guaranteed, and employees are engaged on an "as needed" basis, so a steady income stream cannot be guaranteed. This role is ideal for candidates with flexibility seeking supplemental income or those who want to remain active in a work environment without a committed schedule.

Responsibilities

• Complete biometrics registration for applicants seeking legal immigration to the United States.
• Ensure all who enter the ASC are approved applicants and visitors while providing both interior and exterior crowd control. Assist staff in enforcing the rules and policies of the ASCs.
• Provide front-line customer service as representatives of Amentum and on behalf of the United States Government.
• Deliver the highest level of customer service, displaying a cheerful and inviting demeanor, managing applicants with sensitivity and courtesy, and treating them with respect.
• Safeguard all areas where Personal Identifiable Information (PII) is vulnerable, including applicant paperwork, identifications, electronic biometric data, and reports.
• Perform quality biometrics processing, including capturing electronic fingerprints, photographs, and signatures within established processing times.
• Screen applicants entering the facility to ensure they have a valid appointment notice and identification.
• Utilize crowd control barriers (stanchions or rails) to ensure safe and organized entry into the facility.
• Visually inspect applicants and their belongings prior to allowing entry.
• During national pandemics or health crises, ask applicants about their health status and decline entry per customer requirements if necessary.
• Conduct periodic facility checks (interior and exterior) and report concerns to the Site Supervisor.
• Assist the Site Supervisor and/or government Immigration Service Officer in calling local law enforcement or first responders when necessary.
• Manage and complete administrative paperwork accurately, such as tracking processing times, reconciling biometrics captured, maintaining visitor control logs, and signing off on facility checks.

Requirements

• Must be able to obtain and maintain facility credentials/authorization (U.S. citizenship is required for this work location).
• High School Diploma or equivalent.
• Must be able to speak and write in English.
• Ability to stand upright for the duration of the scheduled shift, excluding meals and breaks.
• Ability to hold and grasp applicants’ hands to obtain quality fingerprints.
• Ability to work in a fast-paced environment with the public.
• Basic computer skills, including typing.
• Successful completion of biometrics training and certification within sixty days.

Skills

• Ability to speak a foreign language (desired).

Pay

$18.30 per hour.

Benefits

Our health and welfare benefits are designed to support you and your priorities. Offerings include:

• Health, dental, and vision insurance
• Paid time off and holidays
• Retirement benefits (including 401(k) matching)
• Educational reimbursement
• Parental leave
• Employee stock purchase plan
• Tax-saving options
• Disability and life insurance
• Pet insurance

Note: Benefits may vary based on employment type, location, and applicable agreements. Positions governed by a Collective Bargaining Agreement (CBA), the McNamara-O'Hara Service Contract Act (SCA), or other employment contracts may include different provisions/benefits.