Biometrics (Fingerprint) Technician - On Call

This is an opportunity to work with the United States Citizenship & Immigration Services (USCIS) in meeting the mission of administering the nation’s lawful immigration system.

About the role

As a Biometric Technician (BT), you will support the mission of a government program located in Tustin, CA. This position works as part of a dynamic team of professionals assisting the United States Citizenship and Immigration (USCIS) Application Support Center (ASC) operations. Amentum provides all required job training for qualified candidates. This is an on-call (casual) team member position.

On-call (casual) employees are expected to be available all five days, Monday through Friday from the hours of 7:45 am to 4:15 pm for substitute coverage as needed at the site. This is not a regular full-time or part-time position; it is a casual on-call position. All efforts are made to notify on-call personnel in advance of site needs, however, occasionally employees are notified the night before or day of. Interested candidates must meet this availability.

In this position, hours are not guaranteed, and employees are on an “as needed” basis, so a steady income stream cannot be guaranteed. The on-call position is a perfect fit for candidates with flexibility, seeking supplemental income, and for those who still want to be active in a work environment without a committed schedule.

Responsibilities

• Complete biometrics registration for applicants seeking legal immigration to the United States.
• Ensure all who enter the ASC are approved applicants and visitors while providing both interior and exterior crowd control and assisting the staff in enforcing the rules and policies of the ASCs.
• Provide front-line customer service as representatives of Amentum and on behalf of the United States Government.
• Work with the public, display a cheerful and inviting demeanor, manage applicants with sensitivity and courtesy, and ensure the applicant is treated with respect as a customer of the USCIS ASC.
• Safeguard all areas where Personal Identifiable Information (PII) is vulnerable, such as applicant’s paperwork and identifications, electronic biometric data, and reports.
• Perform quality biometrics processing, including capturing electronic fingerprints, photographs, and signatures within established program-wide processing times.
• Screen applicants entering the facility to ensure they have a valid appointment notice and identification allowing their entry into the ASC.
• Utilize crowd control barriers (stanchions or rails) to ensure a safe and organized entry into the facility.
• Visually inspect applicants and their belongings prior to allowing entry into the facility.
• During national pandemics or other health crises, ask applicants questions about their illness status and decline entry to the ASC per customer requirements.
• Conduct periodic facility checks (both interior and exterior) and report any concerns to the Site Supervisor.
• Assist the Site Supervisor and/or government Immigration Service Officer in calling local law enforcement or first responders when necessary.
• Manage and complete administrative paperwork with accuracy, such as tracking processing time for applicants, reconciliation paperwork of biometrics captured, assisting in maintaining a visitor control log for non-applicants entering the facility, signing off on facility checks, and other administrative duties as needed.

Requirements

• Must be able to obtain and maintain facility credentials/authorization. (Note: US Citizenship is required for facility credentials/authorization at this work location.)
• A High School Diploma or equivalent.
• Must be able to speak and write in English.
• Ability to stand upright on one’s feet for the scheduled shift duration, excluding meals and breaks.
• Ability to hold and grasp applicant’s hands to obtain quality fingerprints.
• Ability to work in a high-paced environment with the public.
• Ability to type and use basic computer skills.
• Successful completion of the biometrics training and become certified within sixty days.

Skills

• Ability to speak a foreign language (desired).

Pay

$22.52 per hour.

Benefits

• 401k retirement plan and Employee Assistance Program (EAP).
• Accrue one (1) hour of sick leave for every thirty (30) hours worked, up to fifty-six (56) hours per year.
• On-call employees may be eligible for prorated holiday and vacation pay.
• Earn Health and Welfare (H&W) dollars per eligible hour (including vacation and holiday up to 40 hours/week). H&W monies are used to offset the employer’s cost of benefits the employee elects into and/or utilizes now and in the future. Any remaining H&W monies after all applicable deductions would be cashed out to the employee on a one pay period lag.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Retirement benefits (including 401(k) matching).
• Educational reimbursement.
• Parental leave.
• Employee stock purchase plan.
• Tax-saving options.
• Disability and life insurance.
• Pet insurance.

Note: Benefits may vary based on employment type, location, and applicable agreements. Positions governed by a Collective Bargaining Agreement (CBA), the McNamara-O’Hara Service Contract Act (SCA), or other employment contracts may include different provisions/benefits.