BioMed Field Service Engineer I - Columbus, OH

Responsibilities

• Provides installation, maintenance, recall, and repair support for limited modalities and models at customer sites.
• Functions semi-independently with regular guidance and oversight.
• Drives customer satisfaction through achievement of key service metrics and professional engagement with customers and stakeholders.
• Compliantly follows company procedures and manages assigned company assets, including vehicle, inventory, and test equipment.
• Performs preventative maintenance and recall service for assigned models.
• Performs work independently with occasional outside support.
• Diagnoses, evaluates, calibrates, and repairs semi-routine nonfunctioning devices to OEM standards for assigned models.
• Performs work semi-independently with moderate outside support.
• Installs new medical devices, demo units and loaners per OEM standards.
• Able to install independently in most instances.
• Leverages available technology to manage service orders, access customer and equipment information, accurately document completed service work promptly and utilize technical documentation and diagnostic tools.
• Ensures efficient service order management to consistently deliver high-quality service to Dräger customers.
• Commonly achieves assigned KPIs while adhering to all operational procedures and work instructions, ensuring consistent performance, efficiency, and compliance with company standards.
• Maintains full compliance with Field Service Engineer requirements by completing required training, managing calibrated test equipment, performing inventory cycle counts and discrepancy resolution, and adhering to service order documentation standards.
• Ensures timely, accurate documentation, rapid correction of errors, and appropriate engagement with Quality to meet regulatory and company requirements.
• Maintains accountability for assigned company assets, including vehicle, inventory, and test equipment, ensuring assets are properly maintained, accurately inventoried, and available to support service activities.
• Reports damage, loss, or required maintenance in a timely manner.
• Work at varying locations, travel as required, and adjust work hours, including non standard business hours, to meet customer and business needs.
• Performs other duties as needed and assigned.

Qualifications

• Associates in Electronics or related discipline or equivalent combination of education and experience.
• Previous technical Field or Service Center experience.
• Medical device experience preferred.
• Experience working independently while reaching assigned goals.
• Strong customer communication skills.
• Computer networking experience preferred.

Skills

• Effective communicator with internal and external customers.
• Able to interpret technical documentation to diagnose and resolve equipment issues.
• Proficient with Microsoft Office and other business systems.
• Works independently and manages multiple priorities.
• Customer focused with a strong learning orientation.
• Demonstrates effective planning and execution skills.

Benefits

At Draeger, Technology for Life means supporting our people in every aspect of their lives. We offer a competitive benefits package that may include:

• Medical, dental, and vision insurance
• Life, short- and long-term disability coverage
• 401(k) with company match
• Over 4 weeks of paid time off, plus holidays and parental leave
• Flexible spending accounts and employee assistance program
• Select locations also offer free parking, an on-site gym, cafeteria, and game room