Field Service Engineer - Columbus

About the role

As a Field Service Engineer at ADB SAFEGATE’s Airfield Solutions, you will spend most of your time in the field or at customer sites, troubleshooting equipment problems. This role requires sound knowledge of airfield ground lighting systems, wiring, and sensing technology. We seek self-starters who work independently, adhere to schedules, manage customer expectations, and quickly repair or troubleshoot system issues in the field.

Location: Columbus, Ohio

Responsibilities

• Complete field start-up and commissioning support for standard or advanced products, with a goal to learn both product lines.
• Assist customers, both internal and external, in isolating defects in the field.
• Perform Preventative Maintenance tasks per contract and Service Level Agreement (SLA).
• Generate and support all technical documentation, including trip reports, training materials, and product manual reviews.
• Conduct technical training classes for standard products to internal and external customers.
• Develop customer relationships to improve satisfaction.
• Become familiar with Federal Aviation Administration (FAA) airport policies, procedures, and products.
• Understand Airport/Airline Operations.
• Communicate and promote the company’s image during system installation and training.

Requirements

• Bachelor’s Degree in Electrical Engineering (EE) or Associate in Electrical Engineering Technology (EET), equivalent degree, or equivalent experience.
• Two (2) to Four (4) years of related experience or an equivalent combination of experience and education.
• Two (2) to Four (4) years of experience working as a field technician or in a related role.
• Valid driver’s license with an insurable driving record.
• Must pass required BCI and FBI background checks.
• Fluent in English (oral and written communication skills).

Additional Information

• National and international travel required, constituting 60-80% of the time.
• Travel periods may exceed 7 days at a time.

Benefits

• Dynamic and challenging environment that encourages growth and learning.
• Opportunities to shape the future of the industry and make a significant impact on the company’s business.
• Collaborative culture valuing innovation, integrity, and inclusivity.
• Competitive compensation packages, including health benefits.