BioMed Field Service Engineer II- Columbus, OH

The Job Responsibilities

• Provides installation, maintenance, recall, and repair support for a broad range of assigned modalities and models at customer sites.
• Operates with a high degree of independence and minimal oversight.
• Drives customer satisfaction through consistent achievement of service metrics and professional engagement with customers and stakeholders.
• Follows company procedures and maintains accountability for assigned assets, including vehicle, inventory, and test equipment.
• Contributes ideas to support a team’s effectiveness and provides occasional field support to adjacent team members as business needs require.
• Performs preventative maintenance and recall service for all models within the territory.
• Performs work independently with occasional outside support.
• Diagnoses, evaluates, calibrates, and repairs nonfunctioning devices to OEM standards for assigned models.
• Works on repairs that are moderately difficult, guided by defined and documented processes.
• Installs new medical devices, demo units and loaners per OEM standards. Able to install independently in all instances.
• Leverages available technology to manage service orders, access customer and equipment information, accurately document completed service work promptly, and utilize technical documentation and diagnostic tools.
• Consistently achieves assigned KPIs while adhering to all operational procedures and work instructions, ensuring consistent performance, efficiency, and compliance with company standards.
• Maintains full compliance with Field Service Engineer requirements by completing required training, managing calibrated test equipment, performing inventory cycle counts and discrepancy resolution, and adhering to service order documentation standards.
• Ensures efficient service order management to consistently deliver high-quality service to Dräger customers.
• Maintains accountability for assigned company assets, including vehicle, inventory, and test equipment, ensuring assets are properly maintained, accurately inventoried, and available to support service activities.
• Reports damage, loss, or required maintenance in a timely manner.
• Work at varying locations, travel as required, and adjust work hours, including nonstandard business hours, to meet customer and business needs.
• Occasionally responsible for up-skilling new team members.

Your Qualifications

• Associates in Electronics or related discipline or equivalent combination of education and experience.
• Minimum of 2 to 4 years of experience – biomedical or electronic field service.
• Experience working independently while reaching assigned goals.
• Strong customer communication skills.
• Computer networking experience is preferred.
• Able to review service history and device log data to achieve repairs.
• Effective communicator with internal and external customers.
• Able to interpret technical documentation to diagnose and resolve equipment issues.
• Proficient with Microsoft Office and other business systems.
• Works independently and manages multiple priorities.
• Customer focused with a strong learning orientation.
• Demonstrates effective planning and execution skills.

Dräger Benefits

• Medical, dental, and vision insurance
• Life, short- and long-term disability coverage
• 401(k) with company match
• Over 4 weeks of paid time off, plus holidays and parental leave
• Flexible spending accounts and employee assistance program

About the role

Dräger is seeking a BioMed Field Service Engineer II to provide installation, maintenance, recall, and repair support for a broad range of assigned modalities and models at customer sites. The position requires a high degree of independence and adherence to company procedures, while also driving customer satisfaction and maintaining accountability for assigned assets.

Requirements

The ideal candidate will have an Associates in Electronics or a related discipline, or an equivalent combination of education and experience, with a minimum of 2 to 4 years of experience in biomedical or electronic field service. They should be able to work independently, communicate effectively with both internal and external customers, and interpret technical documentation to diagnose and resolve equipment issues.

Qualifications

To qualify, candidates must possess strong customer communication skills, computer networking experience, and proficiency with Microsoft Office and other business systems. They should also be able to work independently and manage multiple priorities, demonstrating effective planning and execution skills.

Skills

The successful candidate will need to demonstrate proficiency in diagnosing, evaluating, calibrating, and repairing nonfunctioning devices to OEM standards, as well as leveraging available technology to manage service orders and document completed service work.

Benefits

Dräger offers a comprehensive benefits package, including medical, dental, and vision insurance, life, short- and long-term disability coverage, a 401(k) with company match, over 4 weeks of paid time off, plus holidays and parental leave, flexible spending accounts, and an employee assistance program.