Billing System Analyst

About the role

Zipline is seeking a Billing Operations Specialist to support the financial onboarding, processing, and optimization of our growing network of merchants and partners. This role will play a crucial part in ensuring accurate and timely payouts while also driving continuous improvement in our financial processes.

Responsibilities

• Support and manage the financial onboarding of new merchants and partners into the Zipline financial system ecosystem, ensuring compliance with all requirements and actively following up on missing information.
• Prepare and Process Payout Lifecycle: Manage the generation, validation, and initiation of weekly and monthly partner payout statements, ensuring high accuracy and compliance.
• System Optimization and Implementation Support: Assist with User Acceptance Testing (UAT) and system architecture enhancements for new billing engine implementations.
• Root-Cause Dispute Resolution: Deep-dive into merchant disputes and systemic billing errors, identifying root causes and assisting with implementing long-term system fixes.
• Propose concession payments to Revenue Manager and Customer Success for approval.
• Month-End & Reconciliations: Prepare month-end close journal entries as assigned and support the senior billing analyst as needed.
• Process Automation and Continuous Improvement: Continuously evaluate current billing workflows to identify process improvements and eliminate manual interventions, helping to scale Zipline’s financial operations.
• Customer, Partner Relationships: Build and maintain positive professional relationships with internal and external stakeholders.

Requirements

• Experience: 3+ years of experience in billing operations, financial system, corporate accounting (high-growth tech experience is a major plus).
• Education: Bachelor's degree in Finance or Accounting, or a related field.
• Skills: Advanced Excel proficiency (Power Query, VLOOKUPs, Pivot Tables) is required and critical to success. Experience with NetSuite/Oracle or similar Tier 1 ERP and financial products (FISPAN, Stripe, billing engines) is highly preferred. Strong data analytics capabilities; familiarity with SQL or data visualization tools (Mode, Tableau, PowerBI) is highly preferred. Detail-oriented approach with strong organization skills. Strong communication (written and verbal), interpersonal and listening skills. Proven ability to navigate ambiguity, manage competing priorities in a fast-paced environment, and translate complex technical issues into clear financial impacts.

Qualifications

• Advanced Excel proficiency (Power Query, VLOOKUPs, Pivot Tables) is required and critical to success.
• Familiarity with SQL or data visualization tools (Mode, Tableau, PowerBI) is highly preferred.
• Detail-oriented approach with strong organization skills.
• Strong communication (written and verbal), interpersonal and listening skills.
• Proven ability to navigate ambiguity, manage competing priorities in a fast-paced environment, and translate complex technical issues into clear financial impacts.

Skills

• Advanced Excel proficiency (Power Query, VLOOKUPs, Pivot Tables)
• Familiarity with SQL or data visualization tools (Mode, Tableau, PowerBI)
• Detail-oriented approach with strong organization skills
• Strong communication (written and verbal), interpersonal and listening skills
• Proven ability to navigate ambiguity, manage competing priorities in a fast-paced environment, and translate complex technical issues into clear financial impacts

Benefits

• Equal Opportunity Employer
• Flexible Work Environment
• Professional Development Opportunities
• Competitive Compensation and Benefits Package

Pay

• $80,000 - $120,000 annually

Schedule

• Full-time