Billing Analyst

Billing Operations & Reconciliation

• Reconcile member invoices, payments, refunds, credits, and adjustments across billing & payments systems.
• Investigate and resolve billing discrepancies to ensure accurate member account balances.
• Review billing activity for completeness and accuracy and identify exceptions requiring investigation.
• Process account adjustments, credits, refunds, and other billing-related transactions in accordance with company policies.
• Support month-end billing validation activities and reconciliation efforts.
• Ensure billing transactions and adjustments adhere to internal controls and company policies, and support audit and SOX compliance requirements.

Exception Management

• Research and resolve billing exceptions, including duplicate charges, missing invoices, failed payments, unapplied payments, and account discrepancies.
• Investigate root causes of recurring billing issues and partner with internal teams on corrective actions.
• Maintain documentation of billing issues, resolutions, and process improvements.

Member Services Support & Escalations

• Serve as a Tier 2 escalation point for Member Services on complex member billing inquiries.
• Analyze member account histories and billing activity to support issue resolution.
• Consult with Member Services and Club Operations to investigate and resolve member billing concerns.
• Provide guidance and advise on billing policies, account adjustments, and member account activity.
• Reduce ticket volume by identifying process improvements and training opportunities to improve member experience.

System Support & Process Improvement

• Support testing and validation of billing system enhancements, releases, and process changes.
• Aid in development and maintenance of billing procedures and operational documentation.
• Contribute to special projects related to billing operations and system implementations.