Billing Support Representative I - Remote, USA: 9:00am - 5:30pm PST
About the role
Passionate about precision medicine and advancing the healthcare industry? Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time. The Billing Support Representative I role is a remote position based in the USA, serving as the primary contact for billing questions received from patients, clients, and payors.
Responsibilities
- Provide support to clients and patients in a timely and professional manner
- Use critical-thinking and problem-solving skills to generate appropriate solutions for billing issues
- Retrieve inbound requests through a minimum of one channel, respond to the client’s or patient’s needs or direct them to the appropriate party
- Correspond with patients via phone, email, chat, or text to provide and request information needed to successfully bill for testing
- Document all client, patient, and payor interactions within Ambry systems completely and thoroughly
- Review, identify, and process documents appropriately
- Understand frequently asked questions regarding Ambry products and processes, utilizing resources as needed
- Assist with incoming inquiries from patients and clients, providing one-touch resolution whenever possible for all billing-related issues
- Demonstrate the following skills and abilities:
- Organize and attach documents to its corresponding case
- Real-time direct client communication
- Inter-departmental communication and coordination
- Preliminary billing and insurance knowledge
- Communicate intermediate knowledge of Ambry products and systems to internal teams
- Other duties as assigned
Qualifications
- 1+ years of experience in billing support
- Possesses a high school degree or higher (Bachelor’s degree preferred, but not required)
- Knowledge of CPT & ICD10 codes, medical terminology, insurance plans and processes
- Excellent telephone and communication skills. Capable of excelling within a team environment. Capable of accomplishing workload and additional projects with no supervision. Ability to communicate effectively, attention to detail, ability to prioritize work, working knowledge of standard office equipment (printers, fax machines, phone systems, office software and internet). Flexibility regarding job assignments
- Working knowledge of Microsoft Office, Google Chrome, and internet usage required. Salesforce or other case management software preferred
- Ability to read and interpret documents and Ambry requisitions, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively one-on-one, in group settings, with clients and with employees of the organization
- Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
- Certificates, Licenses, Registrations: none required
- Preferred: Previous experience in health care or clinical laboratory administration
- Preferred: Previous experience in customer service, specifically patient-facing in a health or wellness setting
- Preferred: Previous experience in insurance billing, including insurance verification, authorization, or collections
Compensation and Benefits
Salary range: $21‑$25 per hour. The expected salary range above is applicable if the role is performed from California and may vary for other locations (Colorado, Illinois, New York). Actual salary may vary based on qualifications and experience.
Tempus offers a full range of benefits, which may include incentive compensation, restricted stock units, medical and other benefits depending on the position.
Schedule
Schedule: 9:00am - 5:30pm PST