Billing Support Representative I - Remote, USA: 9:00am - 5:30pm PST
About the role
Passionate about precision medicine and advancing the healthcare industry? Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.
Responsibilities
The Billing Support Representative’s role is to be the primary contact for billing questions received from patients, clients, and payors. In this role, Billing Support Representative provides client and patient support for billing-related issues, including but not limited to communicating estimated out-of-pocket costs, offering assistance options, providing billing status, quoting pricing, collecting payments and reviewing patient correspondence. The Billing Support Representative is an entry-level position for individuals who are new to the industry and are still mastering the required skills and responsibilities with supervisory support.
- Provide support to clients and patients in a timely and professional manner
- Use critical-thinking and problem-solving skills to generate appropriate solutions for billing issues
- Retrieve inbound requests through a minimum of one channel, respond to the client’s or patient’s needs or direct them to the appropriate party
- Correspond with patients via phone, email, chat, or text to provide and request information needed to successfully bill for testing
- Document all client, patient, and payor interactions within Ambry systems completely and thoroughly
- Review, identify, and process documents appropriately
- Understand frequently asked questions regarding Ambry products and processes, utilizing resources as needed
- Assist with incoming inquiries from patients and clients, providing one-touch resolution whenever possible for all billing-related issues