Billing Support Representative I - Remote, USA: 9:00am - 5:30pm PST

We need to output HTML fragment with sections using

for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Remove boilerplate, navigation, EEO, etc. Must preserve all substantive info. No invented or summarized away detail. Must not repeat job title as heading. Must not put Job ID/requisition numbers as headings. Must not include cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, application instructions. We need to parse the posting. Posting text: "Passionate about precision medicine and advancing the healthcare industry? Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time. Billing Support Representative I - Remote, USA 9:00am - 5:30pm PST The Billing Support Representative’s role is to be the primary contact for billing questions received from patients, clients, and payors. In this role, Billing Support Representative provides client and patient support for billing-related issues, including but not limited to communicating estimated out-of-pocket costs, offering assistance options, providing billing status, quoting pricing, collecting payments and reviewing patient correspondence. The Billing Support Representative is an entry-level position for individuals who are new to the industry and are still mastering the required skills and responsibilities with supervisory support. Essential Functions Provide support to clients and patients in a timely and professional mannerUse critical-thinking and problem-solving skills to generate appropriate solutions for billing issuesRetrieve inbound requests through a minimum of one channel, respond to the client’s or patient’s needs or direct them to the appropriate partyCorrespond with patients via phone, email, chat, or text to provide and request information needed to successfully bill for testingDocument all client, patient, and payor interactions within Ambry systems completely and thoroughlyReview, identify, and process documents appropriatelyUnderstand frequently asked questions regarding Ambry products and processes, utilizing resources as neededAssist with incoming inquiries from patients and clients, providing one-touch resolution whenever possible for all billing-related issuesDemonstrate the following skills and abilities: Organize and attach documents to its corresponding caseReal-time direct client communicationInter-departmental communication and coordinationPreliminary billing and insurance knowledgeCommunicate intermediate knowledge of Ambry products and systems to internal teamsOther duties as assigned Qualifications 1+ years of experience in billing supportPossesses a high school degree or higher (Bachelor’s degree preferred, but not required)Knowledge of CPT & ICD10 codes, medical terminology, insurance plans and processesGeneral- Excellent telephone and communication skills. Capable of excelling within a team environment. Capable of accomplishing workload and additional projects with no supervision. Ability to communicate effectively, attention to detail, ability to prioritize work, working knowledge of standard office equipment (printers fax machines, phone systems, office software and internet). Flexibility regarding job assignmentsSoftware Skills- Working knowledge of Microsoft Office, Google Chrome, and internet usage required. Salesforce or other case management software preferredLanguage Skills- Ability to read and interpret documents and Ambry requisitions, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively one-on-one, in group settings, with clients and with employees of the organizationMathematical Skills- Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimalsReasoning Ability- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram formCertificates, Licenses, Registrations- none required Preferred Previous experience in health care or clinical laboratory administration is preferredPrevious experience in customer service, specifically patient-facing in a health or wellness setting, is preferredPrevious experience in insurance billing, including insurance verification, authorization, or collections $21- $25 per hour. The expected salary range above is applicable if the role is performed from California and may vary for other locations (Colorado, Illinois, New York). Actual salary may vary based on qualifications and experience. Tempus offers a full range of benefits, which may include incentive compensation, restricted stock units, medical and other benefits depending on the position. Additionally, for remote roles open to individuals in unincorporated Los Angeles – including remote roles- Tempus reasonably believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: engaging positively with customers and other employees; accessing confidential information, including intellectual property, trade secrets, and protected health information; and appropriately handling such information in accordance with legal and ethical standards. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status." We need to remove EEO boilerplate, legal, etc. Also remove "Additionally, for remote roles open to individuals in unincorporated Los Angeles – including remote roles- Tempus reasonably believes that criminal history may have a direct, adverse and negative relationship on the following job duties..." That's legal/EEO? It's about criminal history; likely considered EEO/legal boilerplate. Should remove. Also remove "Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act." Also EEO. Remove "We are an equal opportunity employer..." etc. Also remove "Passionate about precision medicine and advancing the healthcare industry? Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time." This is introductory fluff but maybe considered substantive? It's about company description. Might be considered boilerplate? The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. This intro is not exactly those categories, but could be considered fluff. However we need to preserve ALL substantive information; do NOT invent or summarize away detail. The intro is not essential to the job but maybe considered part of posting. The instruction says "Prefer a few substantive sections over many thin ones." It doesn't say to remove company description. It says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. So we can keep the intro as a paragraph (

) maybe under About the role? But we have no explicit "About the role" heading unless we create it. The instruction: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can create an About the role section with that intro plus maybe the role description. But we must not repeat the job title as a heading. The job title is "Billing Support Representative I - Remote, USA". We should not put that as heading. So we can have About the role section containing the description. We need to extract responsibilities: The bullet list after "Essential Functions". Also the earlier sentence: "The Billing Support Representative’s role is to be the primary contact for billing questions received from patients, clients, and payors. In this role, Billing Support Representative provides client and patient support for billing-related issues, including but not limited to communicating estimated out-of-pocket costs, offering assistance options, providing billing status, quoting pricing, collecting payments and reviewing patient correspondence." That's also responsibilities. Also "The Billing Support Representative is an entry-level position for individuals who are new to the industry and are still mastering the required skills and responsibilities with supervisory support." That's more about role. We need to extract qualifications: "Qualifications 1+ years of experience in billing supportPossesses a high school degree or higher (Bachelor’s degree preferred, but not required)Knowledge of CPT & ICD10 codes, medical terminology, insurance plans and processesGeneral- Excellent telephone and communication skills. Capable of excelling within a team environment. Capable of accomplishing workload and additional projects with no supervision. Ability to communicate effectively, attention to detail, ability to prioritize work, working knowledge of standard office equipment (printers fax machines, phone systems, office software and internet). Flexibility regarding job assignmentsSoftware Skills- Working knowledge of Microsoft Office, Google Chrome, and internet usage required. Salesforce or other case management software preferredLanguage Skills- Ability to read and interpret documents and Ambry requisitions, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively one-on-one, in group settings, with clients and with employees of the organizationMathematical Skills- Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimalsReasoning Ability- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram formCertificates, Licenses, Registrations- none required Preferred Previous experience in health care or clinical laboratory administration is preferredPrevious experience in customer service, specifically patient-facing in a health or wellness setting, is preferredPrevious experience in insurance billing, including insurance verification, authorization, or collections" We need to separate Qualifications vs Skills? The instruction includes sections: Qualifications, Skills. Usually Qualifications includes education, experience, certifications. Skills includes technical, soft skills. We can split accordingly. We have "Qualifications" heading in the text. After that we have a block that includes both qualifications and skills. We need to parse. Let's extract: Qualifications (as per posting): - 1+ years of experience in billing support - Possesses a high school degree or higher (Bachelor’s degree preferred, but not required) - Knowledge of CPT & ICD10 codes, medical terminology, insurance plans and processes - Certificates, Licenses, Registrations- none required - Preferred: Previous experience in health care or clinical laboratory administration - Preferred: Previous experience in customer service, specifically patient-facing in a health or wellness setting - Preferred: Previous experience in insurance billing, including insurance verification, authorization, or collections Skills (maybe): - Excellent telephone and communication skills - Capable of excelling within a team environment - Capable of accomplishing workload and additional projects with no supervision - Ability to communicate effectively, attention to detail, ability to prioritize work - Working knowledge of standard office equipment (printers, fax machines, phone systems, office software and internet) - Flexibility regarding job assignments - Software Skills: Working knowledge of Microsoft Office, Google Chrome, and internet usage required. Salesforce or other case management software preferred - Language Skills: Ability to read and interpret documents and Ambry requisitions, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively one-on-one, in group settings, with clients and with employees of the organization - Mathematical Skills: Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals - Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form Also "General- Excellent telephone and communication skills." etc. We also have "Demonstrate the following skills and abilities: Organize and attach documents to its corresponding caseReal-time direct client communicationInter-departmental communication and coordinationPreliminary billing and insurance knowledgeCommunicate intermediate knowledge of Ambry products and systems to internal teamsOther duties as assigned". That seems like skills as well. We need to include Pay and Schedule sections if present. Pay: "$21- $25 per hour. The expected salary range above is applicable if the role is performed from California and may vary for other locations (Colorado, Illinois, New York). Actual salary may vary based on qualifications and experience." That's pay info. Schedule: "Billing Support Representative I - Remote, USA 9