Billing Support Representative (Remote)

Key Responsibilities

• Provide support to clients and patients in a timely and professional manner.
• Use critical-thinking and problem-solving skills to generate appropriate solutions for billing issues.
• Retrive inbound requests through a minimum of one channel, respond to the client’s or patient’s needs or direct them to the appropriate party.
• Correspond with patients via phone, email, chat, or text to provide and request information needed to successfully bill for testing.
• Document all client, patient, and payor interactions within Ambry systems completely and thoroughly.
• Review, identify, and process documents appropriately.
• Understand frequently asked questions regarding Ambry products and processes, utilizing resources as needed.
• Assist with incoming inquiries from patients and clients, providing one-touch resolution whenever possible for all billing-related issues.

Qualifications

• Possesses a high school degree or higher (Bachelor’s degree preferred but not required).
• Knowledge of CPT & ICD10 codes, medical terminology, insurance plans & processes.
• Excellent telephone and communication skills.
• Capable of excelling within a team environment.
• Capable of accomplishing workload and additional projects with no supervision.
• Working knowledge of Microsoft Office, Google Chrome, and internet usage required.
• Experience in health care or clinical laboratory administration is preferred.
• Previous experience in customer service, specifically patient facing in a health or wellness setting, is preferred.
• Previous experience in insurance billing, including insurance verification, authorization, or collections.

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Equal Opportunity Employer

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