Billing Specialist Lead

Responsibilities

• Direct and support a team of 3 to 4 billing professionals, providing coaching, guidance, and day-to-day oversight.
• Manage billing activity for a large portfolio of roughly 1,200 business accounts, ensuring invoices are issued accurately and on schedule.
• Oversee monthly invoicing with a total volume of approximately $3 million and review output for completeness and correctness.
• Address complex billing concerns, customer questions, and escalated account matters with professionalism and urgency.
• Partner with customers and internal stakeholders to assist with collections-related follow-up and help resolve past-due balances when needed.
• Maintain organized and accurate customer billing information within QuickBooks Online and support data integrity across accounts.
• Work closely with accounting and operational teams to confirm billing details, align account information, and prevent discrepancies.
• Evaluate billing workflows, recommend practical improvements, and help increase efficiency across the department.
• Track billing performance indicators and contribute to meeting departmental targets for timeliness, accuracy, and service.
• Remain actively involved in hands-on billing tasks while balancing leadership responsibilities across the team.

Requirements

• At least 5 years of experience in B2B billing or closely related accounts receivable work.
• Prior experience leading, mentoring, or supervising billing staff in a detail-focused environment.
• Working knowledge of QuickBooks Online with direct experience in billing and receivables activity.
• Familiarity with collections support, account follow-up, and customer payment issue resolution.
• Strong attention to detail with the ability to organize and prioritize work in a high-volume setting.
• Clear communication and customer service skills, with the ability to interact effectively across teams and with clients.
• Proficiency in Microsoft Excel and comfort working with computerized billing systems.
• Demonstrated ability to succeed in a fast-paced, deadline-driven environment while maintaining accuracy.