Billing Specialist - CM Vantage/Hybrid

About the role

This is a hybrid role (in office days Tuesday–Thursday) at our Madison office.

Responsibilities

• Contact brokers via email and phone to collect outstanding balances.
• Investigate and resolve account discrepancies and disputes.
• Monitor aging reports.
• Document all collection activities and maintain accurate records in the billing system.
• Collaborate with internal departments to resolve billing issues.
• Provide excellent customer service.
• Assist with reporting and analysis of performance and trends.

Qualifications

• 1–2 years of accounts receivable and/or billing experience preferred.
• High school diploma or equivalent required.
• Associate’s degree in a business-related field is a plus.
• Strong interpersonal, written, and verbal communication skills.
• Ability to interact with multiple departments and external customers.
• Must be detail-oriented and possess strong judgment and decision-making skills.
• Basic knowledge of Microsoft Word and Excel.
• Ability to operate a calculator with speed and accuracy.
• Ability to investigate and resolve issues.
• Ability to work independently and with others.
• Must be able to multitask and prioritize job responsibilities.