Billing Specialist

About the Role

WilmerHale is a leading, full-service international law firm with 1,000 lawyers across 12 offices in the United States and Europe. Our lawyers work at the intersection of government, technology, and business, committed to providing quality legal and client services while fostering diversity and collaboration.

Responsibilities

• Own the billing process, including processing edits on proformas and write-offs, preparing and editing invoices, and responding to questions from clients and billing attorneys.
• Ensure compliance by reviewing, analyzing, and adhering to client outside counsel guidelines.
• Strengthen the cash cycle by analyzing unapplied cash to help billing attorneys meet defined billing and collection goals.
• Serve as the client liaison, partnering with clients' Accounts Payable departments and law department administrators to resolve and process invoices and payments, including e-billing.
• Act as a firmwide resource, answering questions from clients, billing attorneys, practice area leaders, management, timekeepers, and staff on all aspects of the billing process.
• Maintain and update client matter files—rates, addresses, contacts, special billing agreements, disbursement requirements, and markups/discounts—by collaborating with other departments.
• Resolve client issues and escalate to the Client Account Manager when needed.
• Generate ad hoc reports as required.
• Protect data integrity by adhering to accounting principles and controls, ensuring the integrity of accounting data, and following WilmerHale's billing, collections, financial, and planning policies.
• Meet defined performance metrics and contribute to the Billing & Collections team's departmental goals.

Requirements

• Bachelor’s degree in business, Accounting, or Finance, or equivalent experience.
• Minimum 2 years of billing and collections experience preferred (other relevant experience may be considered).
• Legal or professional services industry experience preferred, along with experience in service-industry billing and collections software.

Skills

• Financial expertise: Knowledge of a broad range of accounting policies and procedures, plus experience with accounting and collections software systems.
• Analytical strength: Ability to perform complex financial analysis and solve problems with sound, confident decision-making.
• Independence: Ability to work effectively with minimal supervision while prioritizing and handling diverse tasks.
• Communication skills: Strong oral and written communication that conveys professionalism and understanding, with the ability to interact with all levels of personnel and function as part of a team.
• Adaptability: Responsiveness to changing management needs and a forward-looking openness to technological change, including a willingness to build comfort with generative AI tools.
• Technical skills: Proficiency with Microsoft Office products.

Schedule

Monday - Friday, 11 am - 8 pm.

Benefits

• Medical, dental, and vision insurance.
• 401(k) with company match and profit-sharing options.
• Paid time off and holidays.
• Hybrid schedule eligibility.

Compensation based on experience, qualifications, and internal equity.