Billing/Scheduling Associate III (Hybrid) - Department of Medicine, Patient Access Center

Location: Saint Louis, MO 63110 • Scheduled Hours: 40

About the Role

Serves as the lead Billing Associate; plans, organizes, gives direction, and assists in aspects of the scheduling team; coordinates office functions and performs specialized/technical duties with minimal supervision. Acts as a liaison between consumers (staff, patients, healthcare professionals, and the general public) and advocates for patients’ needs. All activities are conducted over the phone or by email, with no direct patient contact.

Responsibilities

• Monitors the performance of staff areas to ensure quality care and compliance with practice standards.
• Ensures appointments are scheduled appropriately in accordance with departmental procedures, including scheduling transactions, registration review, pre-arrival processes, and documentation using department-approved monitoring tools.
• Works with physicians and/or appropriate personnel to triage patient phone calls, tasks, and emails as needed.
• Collaborates with others to solve problems of moderate or complex nature.
• Assists in managing providers' schedules, scheduling templates, and master schedules according to physician protocols and management direction.
• Coordinates training, interoffice activities, schedules, programs, distribution of policy/procedure changes, and related administrative needs; serves as the primary trainer for new procedures and new staff members in conjunction with the manager.
• Assists in coordinating staff vacations, schedules, coverage, time sheets, and accruals.
• Plans, schedules, and/or carries out orientation programs and staff training/development for established and new personnel under management guidance.
• Coordinates ordering and monitoring of supplies, equipment, mail, and related operational services as needed.
• Maintains required skills/competencies and participates in in-services, staff programs, continuing education, and cross-training programs according to established standards.
• Complies with OSHA, state, and federal regulatory sources/standards.
• Serves as backup for staff during peak times, vacations, and illnesses; provides patient scheduling services, including collecting demographics and insurance registration.
• Prepares custom reports as directed by management.
• Participates in quality improvement activities to ensure appropriate clinical outcomes.
• Performs other duties as assigned.

Working Conditions

• Normal office environment.
• Typically sitting at a desk or table.
• Uses standard office equipment.

Requirements

• High school diploma or equivalent certification, or a combination of education and/or experience.
• Five years of relevant experience.

Skills

• Computer literacy
• Data entry
• Epic EHR
• Managed care operations
• Medical terminology
• Telephone communications
• Communication
• Confidential data handling
• Decision making
• Fast-paced environments
• Interpersonal communication
• Maintenance scheduling
• Medical office support
• Multitasking
• Office equipment operation
• Organizing
• Prioritization
• Working independently

Pay

$21.17 - $32.85 per hour.

Benefits

• Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Free Metro transit U-Pass for eligible employees.
• Defined contribution (403(b)) Retirement Savings Plan with university contributions starting at 7%.
• Wellness challenges, annual health screenings, mental health resources, mindfulness programs, employee assistance program (EAP), financial resources, and access to dietitians.
• Four weeks of caregiver leave to bond with a new child.
• Family care resources for childcare and adult care needs.
• Tuition coverage for you and your family, including 100% of dependent undergraduate-level college tuition at WashU and 40% elsewhere after seven years of employment.