Billing/Scheduling Associate III (Hybrid) - Obstetrics and Gynecology (Fertility & Reproductive Medicine)

Location: St. Louis, MO 63108. Scheduled hours: 40 per week. This position reports on-site during a probationary period, with potential to transition to a hybrid schedule based on progress.

About the role

The qualified candidate will assist the Chief of the Division along with other physicians and team members to support patient care needs. Schedules and registers patients over the phone or by email using a higher level of experience and knowledge. Responsible for providing support in situations of a moderate to more complex nature. May serve as the lead Billing Associate—plans, organizes, provides direction, and assists in all aspects of the scheduling team. May also coordinate office functions and perform specialized/technical duties with minimal supervision. Serves as a liaison between consumers (staff, patients, healthcare professionals and general public) and advocates the patients’ needs. These activities take place over the phone or by email, with no patient contact.

Responsibilities

• Monitors the performance of the staff areas to ensure quality care and compliance with practice standards.
• Monitors and observes to ensure appointments are scheduled appropriately in accordance with departmental procedures to include scheduling transactions, registration review, pre-arrival processes and documentation using department-approved monitoring tools.
• Works with physician and/or appropriate personnel to appropriately triage patient phone calls, tasks and e-mails as needed.
• Works with others to solve problems of a moderate or complex nature.
• Assists in management of providers' schedules, scheduling templates and master schedules according to physician protocols and management direction.
• Assists in coordination of training, interoffice activities, schedules, programs, distribution of policy/procedure changes and related administrative needs; serves as primary trainer for new procedures and to new staff members in conjunction with manager.
• Assists in coordination of staff vacations, schedules and coverage, time sheets and accruals.
• Plans, schedules and/or carries out orientation program and staff training/development for established and new personnel under guidance of management.
• Coordinates ordering and monitoring of supplies, equipment, mail and related operational services as needed.
• Maintains required skills/competencies and participates in in-services, staff programs, continuing education and cross-training programs according to established standards.
• Complies with OSHA, state and federal regulatory sources/standards.
• Serves as backup for staff during peak times, vacations, illnesses.
• Provides patient scheduling services to include collecting demographics and insurance registration.
• Prepares custom reports as directed by management.
• Participates in quality improvement activities to ensure appropriate clinical outcomes.
• Performs other duties as assigned.

Qualifications

Required:

• High school diploma or equivalent high school certification or combination of education and/or experience.
• 5 years of relevant experience.
• Computer Literacy, Data Entry, Epic EHR, Managed Care Operations, Medical Terminology, Telephone Communications.
• No specific certification/professional license required.
• Driver's license not required.

Preferred:

• Communication, Confidential Data Handling, Decision Making, Fast-Paced Environments, Interpersonal Communication, Maintenance Scheduling, Medical Office Support, Multitasking, Office Equipment, Organizing, Prioritization, Working Independently.
• No additional education, certifications, or work experience specified beyond the required qualifications.

Working conditions

• Normal office environment.
• Typically sitting at desk or table.
• Office equipment used.

Schedule

Full-time, 40 hours per week. On-site during probationary period; may shift to hybrid schedule over time depending on learning progress.

Pay

Grade G08-H. Salary range: $21.17 – $32.85 per hour. Individual rates within the range are determined by qualifications, performance, equity with others in the department, market rates, and department budget.

Benefits

• Personal: Up to 22 days of vacation, 10 recognized holidays, and sick time. Competitive health insurance packages with priority appointments and lower copays/coinsurance. Free Metro transit U-Pass for eligible employees. Defined contribution (403(b)) Retirement Savings Plan with employee contributions and university contributions starting at 7%.
• Wellness: Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians.
• Family: 4 weeks of caregiver leave to bond with a new child. Family care resources for continued childcare needs. Adult care resources available. Tuition coverage for employee and family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years of service.

For detailed benefits policies and eligibility, visit https://hr.wustl.edu/benefits/.