Billing Representative II, Remote

Mass General Brigham relies on a wide range of professionals to advance our mission as a not-for-profit supporting patient care, research, teaching, and community service. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us.

About the role

Responsible for maintenance of accurate billing records of complex customer and/or patient accounts, processing payments and adjustments, and communicating with customers to answer questions or provide information.

Responsibilities

• Interact with internal and external customers to gather support data to ensure billing accuracy and work through billing discrepancies.
• Address issues of a more complex nature and support junior staff by answering day-to-day questions.
• Process payments and maintain up-to-date billing records.
• Reprocess insurance denials and submit all necessary documentation for payment.
• Maintain accurate billing records and files.
• Collaborate with other departments to resolve billing and payment issues.
• May prepare monthly and quarterly billing reports for management review.

This role will cover accounts receivable follow-up for Mass General Brigham Health Plan, UnitedHealthcare, and Cigna.

Requirements

• High School Diploma or Equivalent required; experience in lieu of a degree is not accepted.
• 2-3 years of experience in billing, finance, or collections.
• Strong attention to detail.
• Excellent interpersonal, written, and verbal communication skills.
• Proficient in Microsoft Office Excel and other relevant billing software.
• Ability to prioritize and manage multiple tasks simultaneously.
• Ability to work independently and as part of a team.
• Ability to work in a fast-paced environment.

Schedule

• Scheduled Weekly Hours: 40
• Work Shift: Day (United States of America)
• Employee Type: Regular

Pay

Pay Range: $19.81 - $28.30/Hourly (Grade 3). At Mass General Brigham, base pay is determined by skills, relevant experience, education, certifications, and other essential factors. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums, bonuses, and recognition programs.

Work Location

Remote Type: Remote
Work Location: 399 Revolution Drive