Billing Support Specialist II (Remote)

About the role

We are seeking a Billing Support Specialist to join Rula’s Customer Experience Operations team and help resolve complex billing issues that matter deeply to our patients. In this role, you’ll investigate billing concerns, working closely with patients, insurance providers, internal teams, and external partners to help drive timely, accurate resolutions. You’ll play an important part in improving the patient experience while also strengthening the processes, resources, and guidance that support billing work across the organization.

Responsibilities

• Investigate billing concerns, working closely with patients, insurance providers, internal teams, and external partners to help drive timely, accurate resolutions.
• Play an important part in improving the patient experience while also strengthening the processes, resources, and guidance that support billing work across the organization.
• Enjoy problem-solving, collaboration, and making a direct impact on access to care.

Requirements

• 2+ years of experience in medical billing, healthcare billing support, or revenue cycle operations, including experience with insurance claims, billing follow-up, benefit terminology, and patient billing questions.
• Hands-on expertise working in a queue-based or ticket-based omnichannel support role (phone, email, chat) where the majority of time is spent directly handling case volume.
• Experience independently receiving, investigating, and resolving complex or escalated support issues, using sound judgment, strong follow-through, and clear documentation.
• Experience communicating with cross-functional partners and external stakeholders, including patients, vendors, and/or insurance companies to resolve complex issues and workflows.
• Strong organization and attention to detail in a fast-paced environment, with the ability to manage multiple priorities while maintaining high quality.

Preferred Qualifications

• 1+ years of experience in a high-growth and/or start-up environment, preferably in healthcare, patient advocacy, or a related field.
• Experience supporting behavioral health, mental health, or other sensitive healthcare populations.
• Proficiency with tools such as Zendesk, Salesforce, Google Suite, EHR, billing systems, and/or similar platforms.
• Experience working with Medicare, Medicaid, Medigap, EAP, or other non-commercial benefit structures.
• Experience partnering closely with BPO teams or outsourced support partners.

Benefits

• 100% remote work environment: Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments (must be based in United States, currently not hiring in Hawaii).
• Athletic pay and benefits: Full transparency of pay ranges regardless of where you live in the United States.
• Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA.
• 401(k) plan access: Start saving for your future.
• Generous time-off policies: Including 2 company-wide shutdown weeks each year for self-care (for most employees).
• Paid parental leave: Available for all parents, including birthing, non-birthing, adopting, and fostering.
• Employee Assistance Program (EAP): Supporting your mental and physical health.
• Quarterly department stipend: Fun team-building activities or in-person gatherings.
• Community and employee resource groups: Participate in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for all.
• New hire home office stipend: $50 monthly stipend to help cover internet or cell phone expenses.
• Wellness at Rula program: Year-round wellness initiatives and a $50/month wellness stipend.