Billing Quality Analyst

We need to output HTML fragment with sections: About the role? The posting includes "Who We Are", "What We Are Looking For", "What You'll Do", "What You Need", "Bonus Points", "The Whole Person Promise". Also maybe "Pay" and "Schedule" not present, so we should not include those sections. Also "Benefits" maybe present via Whole Person Promise includes benefits. We need to use

for section headings. Use

• for any list of duties/requirements/benefits, and

  for prose. Remove boilerplate like Applicant Privacy Notice, etc. Also remove duplicated lines. Must preserve all substantive info. We need to decide which sections to include: "About the role" maybe corresponds to "What We Are Looking For"? Actually "What We Are Looking For" describes role. Could use heading "About the role". Or "What We Are Looking For". The instruction: use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we should map content to those standard headings where appropriate. Use "About the role" for description of role. Use "Responsibilities" for "What You'll Do". Use "Requirements" or "Qualifications" for "What You Need". Use "Skills" maybe for specific skills? Could combine. Use "Benefits" for Whole Person Promise. Use "Bonus Points" maybe as "Preferred Qualifications" but not in list; we could include under "Qualifications" or "Skills". But we should not create sections without real content. Bonus Points is real content, we could put under "Preferred Qualifications" but not in given list. Could add a section "Preferred Qualifications" but not in allowed examples; but instruction says use those headings as examples, not exclusive? It says use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Likely they expect only those headings. So we should map content to those. Bonus Points could go under "Skills" or "Qualifications". We'll include under "Qualifications" maybe as bullet points. We need to avoid repeating job title as heading. No Job ID. We need to remove boilerplate: "Who We Are" maybe considered company description; could be part of "About the role"? Might be separate but we could include as a brief intro paragraph before sections. The instruction: do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

  or drop it. So we can include a short paragraph about company as intro. We need to preserve all substantive information. So we need to include details from Who We Are, What We Are Looking For, What You'll Do, What You Need, Bonus Points, The Whole Person Promise. We need to format lists with

  • . For prose use

    . Let's craft: Intro paragraph: combine Who We Are and What We Are Looking For? Actually "What We Are Looking For" is role summary. We'll make a short paragraph: "Bandwidth is a global communications software company and Tier 1 network operator..." then role description. Then sections:

    About the role

    maybe not needed if we already gave intro. But we can still include About the role with a brief summary. Better: Use About the role for role description (What We Are Looking For). Then Responsibilities for What You'll Do. Then Qualifications for What You Need + Bonus Points. Then Benefits for Whole Person Promise. We need to ensure we don't create empty sections. Let's extract content. Who We Are: At Bandwidth, we shape how the world connects. We're the global communications software company and Tier 1 network operator with global reach. The voice, messaging, and emergency services infrastructure behind the brands and apps you use every day. Because we own the network we build on, the problems you'll solve here are bigger, more complex, and more impactful. And as communications shifts to AI, we're the infrastructure layer making it possible. We call ourselves BANDmates because building something this big takes collaboration, different perspectives, and the freedom to bring your authentic self to the table. We're experts who speak like humans. Ready to build what's next? #JoinTheBand What We Are Looking For: The Billing Quality Analyst is a meticulous and motivated team member dedicated to protecting the accuracy and reliability of Bandwidth's billing operations. As a detail-oriented critical thinker, you'll execute billing cycles, assist with audits, set up accounts and process rate updates under guidance, and resolve billing discrepancies within a complex, multi-platform environment while building expertise across the full billing lifecycle. This role is essential to Bandwidth's billing quality, providing precise execution and oversight across invoice delivery, cycle close, and compliance activities. What You'll Do: list of duties (many bullet-like sentences). We'll convert each sentence to
  • . What You Need: Bachelor’s Degree, At least 1+ years experience in billing, 1-2 years analytical experience, Strong verbal and written communication skills, Ability to work within the parameters of the outlined Working Conditions above., Ability to communicate complex and/or technical information clearly and concisely to all levels within the organization using tact, common courtesy, persuasion, and discretion, Strong MS Excel skills, Attention to detail, critical thinking, analytical, problem-solving, and organizational skills, Ability to focus, complete tasks accurately and thrive in a fast-paced environment, Ability to think creatively, improve processes, evaluate and resolve problems effectively., Positive attitude is a must! Bonus Points: Previous Telecom billing experience is a plus. Salesforce, Netsuite or Intercom experience, General accounting and financial reporting as it applies to the billing function, Snowflake, SQL database, Sigma The Whole Person Promise: list of benefits. We need to ensure we don't include boilerplate like "Applicant Privacy Notice". Also remove duplicated lines. Now produce HTML. We'll start with a

    intro maybe combining Who We Are and role summary? But we have About the role section for role summary. Let's do:

    At Bandwidth, we shape how the world connects. We're the global communications software company and Tier 1 network operator with global reach. The voice, messaging, and emergency services infrastructure behind the brands and apps you use every day. Because we own the network we build on, the problems you'll solve here are bigger, more complex, and more impactful. And as communications shifts to AI, we're the infrastructure layer making it possible. We call ourselves BANDmates because building something this big takes collaboration, different perspectives, and the freedom to bring your authentic self to the table. We're experts who speak like humans. Ready to build what's next? #JoinTheBand

    Then

    About the role

    with the role description paragraph. Then

    Responsibilities

    with
    • each duty. Then

      Qualifications

      with
      • each requirement and bonus points maybe separate? Could separate into Required and Preferred but we only have Qualifications. We'll list all. Then

        Benefits

        with
        • each benefit. Make sure not to include sections with empty content. Now extract duties list from What You'll Do: - Execute assigned portions of the monthly billing cycle across billing platforms, generating invoices, processing manual invoice lines, and escalating billing exceptions to the Team Lead/Manager with clear documentation. - Perform billing account setup for new customers and rate updates for contract amendments, interpreting service order forms and rate sheets under guidance to ensure contracted rates are entered accurately and made effective on the correct dates. (Note: scope of manual configuration is decreasing as automated workflows mature.) - Assist with monthly SOX compliance audits, completing assigned audit steps, maintaining required documentation, and escalating discrepancies for review by the Team Lead/Manager. - Support assigned Revenue Assurance audits, gathering data, running preliminary analysis, and documenting initial findings under the direction of the Team Lead/Manager. - Investigate standard billing discrepancies by analyzing billing data and platform records, escalating complex root-cause issues with supporting documentation to the Team Lead/Manager. - Assist with the monthly Revenue Share process, supporting data preparation, invoice reconciliation, and customer communication under the direction of the Team Lead/Manager. - Support the monthly revenue close cycle, completing assigned tasks within established deadlines and flagging risks or delays to the Team Lead/Manager. - Maintain billing process documentation and SOX audit records, ensuring documentation is current, accurate, and audit-ready at all times. - Build working knowledge of Bandwidth's billing platforms, contract structures, and product pricing models through hands-on engagement and structured onboarding. - Functions as a cross-trained resource providing critical backup support for the Billing Solutions Analyst. Actively assists with departmental projects and ensures operational continuity by covering key responsibilities during team absences. - Applies knowledge of Bandwidth contracts, service order forms, and rate sheets under guidance to determine correct process flows by product and pricing scheme. - Researches contract discrepancies and partners with Sales Support to clarify the details and intent of onboarding cases. - Ensures contracted rates are entered accurately for new and existing customers to prevent billing disputes and large credit issuances. - Processes and completes onboarding cases within the 2-day SLA at a minimum 98% accuracy rate. - Demonstrates command of billing processes and procedures to certify rates are implemented and made effective on the correct dates. - Participates in training and knowledge transfer activities within the Billing Quality team. - Supports the development and monitoring of corrective and preventive actions in collaboration with the Internal Audit team. - Supports cross-functional audit data needs and flags potential billing risks across Bandwidth systems and products. - Builds working relationships with cross-functional partners and stakeholders to support case resolution and billing accuracy. - Contributes to data projects related to billing and product migrations to minimize disruption to the customer experience. We need to keep the note inside parentheses; it's part of the duty. Now Qualifications list: - Bachelor’s Degree - At least 1+ years experience in billing - 1-2 years analytical experience - Strong verbal and written communication skills - Ability to work within the parameters of the outlined Working Conditions above. - Ability to communicate complex and/or technical information clearly and concisely to all levels within the organization using tact, common courtesy, persuasion, and discretion - Strong MS Excel skills - Attention to detail, critical thinking, analytical, problem-solving, and organizational skills - Ability to focus, complete tasks accurately and thrive in a fast-paced environment - Ability to think creatively, improve processes, evaluate and resolve problems effectively. - Positive attitude is a must! Bonus Points (we can include as separate bullet points under Qualifications maybe with a note "Preferred": but we can just add them as bullets. - Previous Telecom billing experience is a plus. - Salesforce, Netsuite or Intercom experience - General accounting and financial reporting as it applies to the billing function - Snowflake, SQL database, Sigma Now Benefits list from Whole Person Promise: - 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses. - All new hires receive four weeks of PTO. - PTO Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email. - Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges. - “Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild. - 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist. Also maybe include the encouraging statement: "Are you excited about the position and its responsibilities, but not sure if you’re 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes’ to both of