Billing Operations Supervisor

About the role

Founded in 1996, Net at Work is one of North America’s largest technology advisors and solution providers for small and mid-size businesses. Our award-winning consultancy offers a rich portfolio of next-generation technology, industry expertise, implementation and managed services to help organizations derive value from the transformative benefits of technology. Through the integration of ERP, HCM and/or CRM solutions, Net at Work offers unique, industry-specific solutions and operation platforms that enable companies to compete more effectively in today’s digital economy.

Job Responsibilities

• Manage daily services billing operations, including time & materials, fixed fee, and recurring billing

• Participate in billing activities, including invoice review, adjustments, and issue resolution

• Support mid-month and month-end billing cycles to ensure timely and accurate invoice generation

• Review invoices, credits, and adjustments for accuracy and alignment with contracts

• Lead and support a small team of billing specialists, including workload management and coaching

• Serve as a point of escalation for billing questions and issues

• Partner with Project Managers and Operations to resolve billing discrepancies and ensure alignment with project activity

• Monitor time entry and approval status, following up as needed to support timely billing

• Provide visibility into unbilled activity and open items impacting billing

• Aid in monthly reviews of billed and unbilled activity

• Support investigation of variances between billing data and financial reporting

• Assist with detail and context on billing-related items as needed

• Identify opportunities to improve billing processes and reduce manual effort

• Support PSA/ERP systems (e.g., Changepoint, Intacct) related to billing activities

• Ensure consistency and accuracy in billing workflows and documentation

Job Requirements

• 5+ years of billing experience, preferably in a professional services environment

• Prior experience leading or mentoring team members

• Strong understanding of services billing models (time & materials, fixed fee, recurring billing)

• Experience with PSA/ERP systems (Changepoint, Intacct, or similar) preferred

• Strong attention to detail and problem-solving skills

• Ability to manage multiple priorities in a fast-paced environment

Customer Requirements

This job may require access to customer information, systems, and/or premises. As a result, this job may require customer approval for such access as an essential job function.

Core Competencies

• Client Champion – Relentlessly exceed client expectations. Consistently anticipate needs to deliver valuable solutions and extraordinary outcomes.

• Problem Solver – Smart, analytical, inquisitive, knowledge-seeker that thrives on a challenge.

• Promise Keeper – Place high value on keeping our word and doing the right thing. Demonstrate honesty, integrity, and commitment.

• Collaborative Integrator – Team player, unifier, relationship-oriented, win-win seeker, exemplify the concept of relationships through trust and unity.

• Driven Intrapreneur – Exceed goals using independent creative thinking, optimism, self-confidence, and a can-do attitude.

• Inspiring Coach – Help employees, clients and partners using knowledge, expertise, experience, and situational fluency.

Compensation and Benefits

Base salary range: $90,000 to $100,000. This position is also eligible for a bonus in accordance with the terms of the Company's plan. Please note that the quoted pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) experience, including industry or product-specific experience, education, knowledge, skills, and abilities, as well as internal equity, alignment with market data, and/or other applicable laws.

Benefits

• Health and Welfare (Medical, Dental, Vision)

• Accident, Critical Illness, and Hospital Indemnity

• Employee Assistance Program (EAP)

• Life and AD&D Insurance

• Short- and Long-Term Disability Insurance

• Flexible Spending Accounts

• Transportation and Parking Accounts

• Health Savings Accounts (with company contribution)

• Retailer Planning (401k with matching contribution)

• Legal Benefits

• Identity Theft Protection

• Pet Insurance

• Wellness Program Offerings

• Paid Time Off, accrued per pay period based on years of service starting at 15 days annually.

• 8 Paid Holidays per year, including 1 floating holiday.