Billing Excellence Lead

Build a brilliant future with Hiscox as the Billing Excellence Lead, driving continuous improvement and process excellence within the billing function. This role focuses on transformation, innovation, and strategic enablement—leading process design, improvement projects, and supporting programs run through the Transformation Office and Operations Delivery.

Responsibilities

• Lead continuous improvement efforts for billing processes, identifying and implementing best practices and automation opportunities.
• Design and optimize billing workflows to enhance accuracy, efficiency, and customer experience.
• Act as SME for billing on transformation programs, collaborating with the Transformation Office and cross-functional teams.
• Support the implementation of new billing technologies, ensuring alignment with operational goals and compliance standards.
• Support reconciliation processes between billing systems, payments, and general ledger.
• Analyze billing data to identify trends, root causes, and improvement opportunities.
• Develop and deliver training and change management initiatives to embed process improvements.
• Track and report on improvement outcomes, including cost savings, cycle time reduction, and customer satisfaction.
• Contribute to strategic planning and roadmap development for billing excellence initiatives.

Requirements

• Bachelor’s degree in Business, Operations, Finance, or related field.
• 5+ years’ experience in process improvement or billing excellence roles, preferably in insurance or financial services.
• Lean Six Sigma or similar process improvement certification preferred.
• Strong analytical, project management, and stakeholder engagement skills.
• Experience with billing systems, automation tools, and data analytics platforms (e.g., SQL, Power BI, Tableau).

Benefits

• Competitive salary and bonus (based on personal & company performance).
• 401(k) with competitive company matching.
• Comprehensive health insurance, vision, dental, and FSA plans (medical, limited purpose, and dependent care).
• Company-paid group term life, short-term disability, and long-term disability coverage.
• 24 paid time off days, 2 Hiscox Days, 10 paid holidays, and ability to purchase 5 additional PTO days.
• Paid parental leave.
• 4-week paid sabbatical after every 5 years of service.
• Financial adoption assistance and medical travel reimbursement programs.
• Annual reimbursement up to $600 for health club membership or fitness program fees.
• Company-paid subscription to Headspace for mental health and wellbeing.
• Recipient of 2024 Cigna’s Well-Being Award for best-in-class health and wellness program.

Pay

Salary Range: $100,000–$120,000. The actual salary will be determined by factors including scope, complexity, location, skills, education, training, credentials, and experience.

Schedule

This position is hybrid and requires two (2) days in the office weekly.

About Hiscox USA

Hiscox USA underwrites small- to mid-market commercial risks through brokers, other insurers, distribution partners, and directly to businesses. In 2026, gross written premiums for the segment will represent over $1 billion. Approximately 50% of the portfolio comprises small commercial business sold either online or through intermediaries, and the remaining 50% represents traditionally traded business intermediated through broking partners, including Professions, Crisis Management, and Specialist lines such as Media & Entertainment.

Hiscox USA has built its digital business since 2010 through ongoing investment in brand, technology, and operational capabilities. The business follows an omni-channel approach, offering customers the choice of buying policies online, by phone with a Hiscox agent, or through a third-party broker or insurance carrier partner. The business operates under an “all roads lead to Hiscox” philosophy, ensuring availability to target customers through their preferred channels.

Work with amazing people and be part of a unique, values-driven culture that emphasizes courage, ownership, integrity, connection, and humanity.