Billing & Collections Specialist

Responsibilities

• Generate and distribute accurate billing invoices to clients in a timely manner.
• Address billing inquiries and concerns from clients in a professional and timely manner.
• Reconcile billing statements and resolve any discrepancies or issues.
• Maintain organized and up-to-date billing records, including invoices, payments, and customer information.
• Ensure compliance with company billing policies, as well as local, state, and federal regulations.
• Contact clients with overdue accounts via phone, email, or mail to negotiate payment arrangements and facilitate debt resolution.
• Negotiate payment plans and settlements with clients based on their financial situations and organizational policies.
• Identify opportunities for process improvements and efficiency in billing process and procedures.
• Committed to excellence in customer service, consistently placing client needs at the forefront of all interactions.
• Work closely with internal teams to ensure seamless experience for clients and support overall business objectives.

Qualifications

• Bachelor’s degree in business, finance, accounting, or a related field (or equivalent work experience).
• Previous experience in billing, accounting, or finance is a plus.
• Previous experience with Salesforce and/or Net Suites preferred, not required.
• Commitment to delivering exceptional customer service.
• Strong verbal and written communication skills.
• Excellent attention to detail and accuracy.
• Able to prioritize tasks and manage time effectively.
• Able to work independently and collaboratively in a team environment.