Billing & Collections Coordinator

About the role

The Billing & Collections Coordinator will manage the billing process, support timely collection of customer payments, and ensure the accuracy of financial records. This role is ideal for someone with experience in billing, accounts receivable, or collections.

Responsibilities

• Generating and issuing accurate invoices in a timely manner
• Creating Sales Orders from statement of work (MSA) Contracts into Netsuite with accuracy and attention to detail
• Reviewing Salesforce closed won opportunities to Netsuite sales orders for accuracy and performing proper quality control checks between the two systems
• Maintaining and updating customer billing information
• Maintaining detailed records of all billing and collection activities
• Supporting month-end and year-end financial closing processes
• Investigating and resolving billing discrepancies and disputes
• Coordinating with internal departments to verify billing data and resolve client concerns
• Preparing regular reports on aging accounts and collection status
• Negotiating payment plans with delinquent accounts when necessary
• Maintaining a high degree of accuracy and attention to detail in a fast-paced environment
• Collaborating with cross-functional teams and customers

Requirements

• Bachelor’s degree in Accounting, Finance, or a related field
• 2-4 years of experience in accounts receivable, general accounting, or related roles
• Demonstrated experience managing billing processes with a high degree of accuracy and attention to detail
• Experience working within ERP and accounting systems, preferably NetSuite
• Familiarity with NetSuite, including creating and reviewing sales orders, invoices, customer records, and billing transactions, is strongly preferred
• Strong knowledge of accounting principles, with expertise in deferred revenue and revenue recognition
• Strong Excel skills required, including the use of Pivot Tables, XLOOKUP/VLOOKUP, SUMIF/SUMIFS, filtering, and data reconciliation
• Exceptional attention to detail and organizational skills
• Strong communication and interpersonal skills to collaborate with cross-functional teams and customers
• Ability to prioritize tasks, manage deadlines, and adapt to a fast-paced environment

Qualifications

• Strong problem-solving mindset
• Commitment to accuracy
• Ability to learn and navigate new systems quickly
• Experience with NetSuite
• Exceptional attention to detail
• Organizational skills
• Communication and interpersonal skills

Skills

• NetSuite proficiency
• Excel proficiency
• Attention to detail
• Problem-solving
• Accuracy

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• 401(k) with match
• Commuter Perks
• Long/Short Term Disability
• Employee Assistance Program
• Unlimited PTO
• Paid Parental Leave

Pay

Competitive base salary with potential for bonuses and other incentives.

Schedule

Full-time, remote position.