Billing & Collections Coordinator

Responsibilities

• Running reports and compiling month‑end data.
• Checking customer guidelines.
• Copying, printing, and scanning documents.
• Interacting with and providing exceptional service to internal and external clients.
• Charging the association property accounts assessments (monthly, semi‑annually, quarterly, and/or annually).
• Processing monthly, semi‑annual, quarterly, and annual billing.
• Reporting and compilation of month‑end data.
• Charging late and collection fees and processing delinquency/collection letters.
• Partnering with community managers to move accounts through the collection process.
• Charging the property accounts for both management company fees and attorney’s fees.
• Recording and processing bankruptcies for property accounts.
• Charging violation fines for property accounts.
• Charging miscellaneous account fees (e.g., work‑orders, resident key fobs, etc.).
• Verifying that statuses of delinquent accounts are updated monthly.
• Updating owner billing addresses and related information.
• Monitoring and replying to billing and collections email requests.
• Researching posting issues.
• Processing adjustments on owners’ accounts.
• Processing billing and collections tasks for on‑boarding and terminating properties.
• Other duties as assigned.

Skills & Qualifications

• High school diploma or equivalent.
• 2 to 3 years experience in an office environment performing similar tasks (preferred).
• Experience in the property management industry (a plus).
• Proficient in Microsoft Office.
• Excellent communication skills.
• Strong working knowledge of customer service principles and practices.
• Ability to perform with minimum supervision and make decisions independently.
• Ability to multi‑task, effectively prioritize workload, and meet hard and fast deadlines.
• Team‑player attitude.
• Strong analytical skills.
• Detail‑oriented with strong information‑organization abilities.

The physical demands described are representative of those required to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits

• Full comprehensive benefits, including a choice of multiple medical plans, dental, and vision.
• Time‑off benefits and paid holidays.
• 401(k) plan with company match.
• Occasional travel for training and company functions.

Pay

$20 – $21 per hour