Billing Associate

About the role

Working for Realty Operations Group means being part of a team dedicated to delivering a best in class apartment living experience. We maintain a superior group of professionals united by a common commitment to the highest level of integrity and business ethics in all of our dealings. At Realty Operations Group we are committed to innovation, and creative problem solving. We provide our team members with constant training, and opportunities for career advancement in a fast paced environment. We are looking for the right candidate to join our Property Operations Team as a Residential Billing Associate. If you’re looking to start a career in real estate with one of the largest and most successful privately owned property management organizations in New York City, we’d like to hear from you!

Responsibilities

• Reconcile payments received from the residents or Treasury and record to the residential tenants’ ledgers
• Record and deposit all first month’s rent and security for all Residential properties.
• Responsible for resident financial move in.
• Reconcile security upon resident vacancy, and initiate the processing of tenant security refund checks
• Initiate stop payments, voids and reissues of tenant security refund and/or over payment of rent checks
• Analyze and monitor various Exception Reports to ensure billing accuracy and compliance to statutory regulations
• Researching and investigating residential billing issues/problems, and responding to inquiries from all other departments.
• Processing of rent payments received from government agencies on behalf of our residents
• Review Resident monthly charge reports to ensure accuracy to facilitate rent bill processing
• Liaise with Property Management Team to ensure best in class customer service for all residential tenants.
• Advise Property Management team and make recommendations for problem resolution.
• Participation in various Special Projects; including onboarding acquisitions and new construction lease up projects, and system enhancement projects to facilitate company initiatives.
• Other duties and responsibilities as assigned.

Qualifications

• Bachelor’s Degree required
• Two (2) to five (5) years or more experience in Billing
• Accounting background a plus

Skills

• Problem solving skills – need to be able to research tenant and banking issues
• Ability to work independently with minimal direct supervision
• Advanced knowledge of MS Word, Excel and Outlook
• Knowledge of Yardi – a plus
• Strong organizational skills
• Ability to multi-task
• Ability to work within a time-sensitive environment, be proactive and be able to handle confidential material
• Attention to detail a must
• Excellent oral, written and telephonic communication and interpersonal skills
• Good follow up skills - act with a sense of urgency

Benefits

• competitive salary
• medical
• dental
• vision
• life insurance
• HSA/FSA
• commuter benefits program
• short-term disability
• 401(K)