Billing Appeals Manager

Focused on employment and labor law since 1958, Jackson Lewis P.C. represents employers with 1,000+ attorneys nationwide. The firm helps develop proactive strategies, strong policies, and business-oriented solutions to cultivate high-functioning, engaged workforces. Ranked in the First Tier nationally for Labor and Employment Litigation, as well as Employment Law and Labor Law on behalf of Management, by U.S. News - Best Lawyers® “Best Law Firms.”

About the Role

The Billing Appeals Manager leads and oversees the firm's Appeals function, ensuring maximum recovery of revenue from audited, reduced, and rejected invoices. This position manages a team of 10-12 Billing Appeals Specialists and serves as the primary subject matter expert for appeals-related processes, carrier guidelines, and audit reduction strategies. The role involves collaborating with attorneys, billing professionals, collections teams, and clients to drive appeal efforts, monitor performance metrics, and implement best practices to improve success rates and reduce future invoice write-downs.

Responsibilities

• Leadership & Team Management
  • Lead, mentor, develop, and manage a team of 10-12 Billing Appeals Specialists.
  • Establish performance goals, conduct regular coaching sessions, and complete annual performance evaluations.
  • Monitor team productivity, workload distribution, quality standards, and adherence to appeal deadlines.
  • Foster a collaborative, customer-focused culture that promotes accountability, efficiency, and continuous improvement.
  • Develop and implement training programs on carrier requirements, outside counsel guidelines, billing best practices, and appeals strategies.
  • Manage staffing priorities and ensure adequate coverage to support business needs.
• Appeals Management & Revenue Recovery
  • Oversee the end-to-end appeals process for insurance carrier and non-insurance invoice reductions, rejections, and audit deductions.
  • Ensure appeals are submitted accurately, timely, and in accordance with client billing guidelines and carrier requirements.
  • Review and assist with complex appeals, escalations, and high-value reductions.
  • Partner with attorneys and billing teams to develop persuasive appeal narratives and supporting documentation designed to maximize recovery.
  • Monitor appeal deadlines and ensure all recovery opportunities are pursued.
  • Maintain oversight of appeal logs, workflows, and tracking tools to ensure accurate reporting and follow-up.
  • Analyze appeal outcomes and identify trends impacting firm revenue.
• Operational Oversight & Process Improvement
  • Develop, track, and report key performance indicators, including appeal recovery rates, turnaround times, reduction trends, and team productivity.
  • Analyze audit trends by carrier, client, practice group, and invoice type to identify root causes of reductions.
  • Recommend and implement process improvements designed to increase appeal success rates and reduce future billing deductions.
  • Collaborate with Billing, Collections, Pricing, and Revenue Management leadership to improve billing accuracy and compliance.
  • Lead initiatives focused on workflow automation, operational efficiencies, and enhanced reporting.
  • Evaluate existing procedures and implement best practices to strengthen department performance.
• Stakeholder Management
  • Serve as the primary escalation point for attorneys, partners, billing professionals, collections staff, and clients regarding appeals-related questions and issues.
  • Act as a liaison between Revenue Management, legal teams, client representatives, and third-party audit vendors.
  • Provide guidance and recommendations regarding outside counsel guidelines and audit requirements.
  • Develop strong working relationships with firm leadership and key stakeholders to support revenue recovery objectives.
  • Present performance metrics and recovery trends to senior leadership.
• Reporting & Compliance
  • Monitor compliance with outside counsel guidelines and carrier-specific billing requirements.
  • Produce and analyze departmental reports related to appeals performance, recovery metrics, aged appeals, and team productivity.
  • Ensure accurate maintenance of appeal records and supporting documentation.
  • Identify risks impacting revenue recovery and recommend corrective action plans.

Requirements

• Bachelor’s degree required.
• Minimum 7+ years of legal billing, appeals, revenue management, or invoice auditing experience.
• Minimum 3+ years of direct people management experience leading teams within an appeals, auditing, legal billing, or revenue cycle environment.
• Demonstrated experience managing employee performance, coaching teams, and driving operational results.
• Experience working with insurance carrier audits, outside counsel guidelines, and invoice reduction appeals required.
• Strong knowledge of legal billing and appeals processes.
• Experience with Aderant, BillBlast, Intapp Time, or comparable legal finance systems preferred.
• Advanced Microsoft Excel skills, including reporting and data analysis.
• Strong proficiency with Microsoft Office Suite.

Pay

For New York, the expected salary range for this position is between $130,750 and $152,500. This position is also eligible for annual bonuses. The actual compensation will be determined based on experience and other factors permitted by law.

Benefits

• Medical, dental, vision, life, and disability insurance.
• 401(k) Retirement Plan.
• Flexible Spending & Health Savings Account.
• Firm-paid holidays, vacation, and sick time.
• Employee assistance program and other benefits.