Billing Manager

Responsibilities

• Supervise the billing operations process for weekly, monthly, quarterly, yearly customers, and special runs.
• Adhere to process and system requirements in line with company revenue audit requirements.
• Ensure policy and procedures are updated; review changes with direct manager and obtain approval before changes are implemented.
• Supervise and work with billing team members to oversee work tasks.
• Effectively communicate billing process results and process changes to upper management, branch personnel, and customers.
• Provide billing support for branch offices by communicating courteously and effectively, assisting with account information requests via telephone, fax, reports, or letters.
• Provide team training to ensure consistent and accurate billing procedures and processes.
• Obtain approval for oil/energy adjustments and billing messages.
• Organize and supervise the workflow of billing team members.
• Work with other departments to ensure all incremental and end-of-month reports are distributed to appropriate management by the determined due date.
• Ensure billing journal entries are posted by the predetermined date after billing, in line with the monthly accounting closing calendar.
• Work with the AR team and Collections team members on aging and customer late payment notices.
• Work with accounting to ensure the posting and reconciling of deferred revenue, postal caps, related wire transfers, and audit trails.
• Work closely with IT Project Managers and Systems team to test new releases of the Tower System and enhancements.
• Work with external vendors who process company billing and payment data to ensure timely, accurate delivery of bills and payments in the most cost-effective manner.
• Conform with all applicable federal, state/provincial, and local laws, regulations, ordinances, and company policies, procedures, and directives from supervisors.
• Perform other duties and responsibilities as required or requested by management.

Qualifications

• Four (4) year Bachelor’s degree in Accounting or Business and three (3) years of billing experience as a supervisor or auditor, or
• Two (2) year Associate’s degree with five (5) years of billing experience as a supervisor or auditor, with experience managing billing processes and implementing process changes.
• Accounting background required.
• Advanced Excel and PowerPoint skills; must be able to create pivot tables, V-lookup, and other advanced spreadsheet functions.
• Demonstrated ability to communicate effectively verbally and in writing.
• Ability to work independently under little supervision.
• General knowledge of Sarbanes-Oxley and private corporate audit compliance as it pertains to billing.
• Experience with enterprise billing systems within the waste industry is a plus.
• Tower and JD Edwards System experience is a plus.

Schedule

• Overtime required, especially during peak periods and monthly billing operations processing.

Physical/Mental Demands

• Ability to stand, sit, walk, use hands and fingers, and talk.
• Visual requirements include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Working Conditions

• Work in an indoor office environment 90% of the time.
• Noise level is usually moderate.
• Work in front of a computer terminal for the majority of the day.