Billing Manager

CORE RESPONSIBILITIES

• Effectively oversee and manage all time and billing processes (in accordance with firm policy and practice).
• Effectively lead and manage related staff, including assigning and monitoring workloads, arranging for coverage or assistance as needed, recommending training and development, and preparing performance evaluations.
• Consistently identify and recommend improvements to billing procedures, streamlining best practices for all related functions, processes, deliverables, and policies.
• Train and mentor direct reports (professionalism, career growth, progressive discipline as needed).
• Ensure client and billing attorney documentation is consistently and continuously updated.
• Work with staff and attorneys to improve their knowledge and use of firm provided tools.
• Work effectively with all Finance & Accounting (F&A) functions to deliver high-quality, accurate, timely, seamless service to attorneys and clients, in accordance with established firm policies.
• Maintain high levels of customer service and responsiveness for attorneys, clients, vendors, and staff.
• Aid in onboarding new Shareholders, including setting billing preferences and training on billing processes, procedures, and policies.
• Aid in month-end close processes.
• Participate in annual performance reviews and lead staff to driving personal development initiatives and successful completion of annual goals.
• Aid in preparation of projections on a weekly basis.
• Aid in Top WIP Report on a quarterly basis.
• Provide backup support during annual audits by gathering requested documentation.
• Maintain and organize write-down tracking spreadsheets, ensuring accurate documentation and consistent formatting.
• Aid in managing and monitoring distribution list emails during team absence or high-volume periods to ensure timely responses, continuity of support, and effective communication.
• Aid in pro rata production allocation calculations when needed.
• Exercise appropriate discretion and independent judgment in the execution of the above duties.
• Adhere to Firm billing and accounting standards as well as departmental guidelines.
• Documents all activities and findings in accordance with established policies and procedures; ensures the integrity of all account documentation; maintains strict confidentiality of information.

Requirements

• Ten years of billing experience and three years of management experience with a law firm or comparable experience in a corporate legal billing department.
• Experience with Elite/3E is preferred.
• Demonstrated leadership experience, including excellent interpersonal and collaborative skills, strategic and innovative thinking, and persuasion and influencing, possessing professional presence and the ability to build enthusiasm and commitment.
• Strong organizational skills, including establishing priorities, planning and structuring project deliverables, and problem solving.
• Proven ability to lead others, build effective teams, and coach for success.
• Excellent verbal and written communication skills, including effective listening, presentation, and facilitation skills.
• Demonstrated sound judgment and ability to make effective, timely decisions.
• Ability to utilize strong organizational skills to prioritize and manage multiple projects.
• Highly motivated with ability to drive results and work on multiple projects with minimal supervision.
• Ability to work in a team environment with changing priorities and time pressures.
• Highly proficient with Microsoft Excel and Microsoft Word.
• Travel

Benefits

• Paid time off, sick time off, a referral program, medical insurance and benefits, dental insurance, vision insurance, life insurance, AD&D insurance, ID Theft insurance, long-term disability benefits, short-term disability benefits, Parking/Transit reimbursement (varies depending on location), 401(k) benefits, and employee assistance benefits.

Qualifications

• Bachelor’s degree.