Billing and Collections Specialist

About the role

We are looking for a dynamic team member with billing and collections experience in a professional environment. In this position, you will collaborate with partners and departments across the organization with the opportunity to make a difference. This combined position provides immersion in both the billing and collection cycle of a law firm, utilizing industry-leading technologies.

Essential Duties & Responsibilities

• Utilize Aderant, a billing and collections software program, to process monthly billing packages, which include edits and preparation of invoices.
• Learn intricacies of the e-billing platform to enable streamlining of integration processes and troubleshooting as needed.
• Ensure all client billings are processed timely, accurately, with a thorough understanding of the billing requirements.
• Respond to billing and collections inquiries and provide reports for clients and attorneys.
• Research and generate statements and reports utilizing Aderant and/or Excel.
• Assist practice assistants with information for write-off memos.
• Adhere to established firm policies and procedures.
• Maintain proper guidelines for e-billing vendors and utilize Billblast.
• Maintain billing files in an orderly manner in file-site folders, which detail client and billing requirements.
• Provide daily oversight and review of assigned client accounts, monitoring WIP and aging receivables.
• Collaborate and routinely meet with assigned attorneys and the collection team to review matters and determine appropriate collection methods.
• Perform client account balance follow up, communicating with clients over email and phone.
• Analyze and provide reports, utilizing SSRS and other reporting tools, and other various documentation to support client and attorney’s needs.
• Coordinate with Billing and Collections Manager to strategize on problematic accounts and escalate as needed.
• Monitor client payment plans, high risk accounts and occasionally work with outside collection agencies.
• Daily Cash, On-Site Check Handling, Bank Activity Monitoring and Reconciliation:
• Record cash receipts in Aderant, including on-site checks, lockbox checks, ACHs, wires, and credit cards.
• Update and maintain daily cash log (excel spreadsheet).
• Perform on-site bank deposits via remote check scanner.
• Monitor expected payments and retainers and send out alerts and updates regarding status of payments.
• Create initial retainer bills for clients open without funds.
• Research obscure payment applications and collaborate with Billing and Collection Specialists, Billing Attorneys, and the Records Department on proper allocations.
• Cook with Billing Attorneys and Collections Team with client overpayments.
• Review and troubleshoot unidentified payments and overpayments with conflicts team to ensure timely deposits.
• Electronically image prior days’ cash receipts.
• Review bank activity for wires, electronic payments, credit cards, returned checks, deposit differences.

Knowledge, Skills and Abilities

• Bachelor’s degree is preferred with 2 or more years’ professional work experience in the collections area required.
• Excellent interpersonal and communication skills (written and oral), with ability to communicate effectively with a diverse group of attorneys and staff.
• Extensive experience with collection calls and written communication.
• Thorough knowledge of MS Office applications.
• Advanced knowledge of Excel, including experience in v-lookup and pivot tables.
• Ability to meet deadlines, prioritize work, and handle multiple tasks with discretion.
• Must be able to work well in a team environment, as well as work independently.
• Acute attention to detail.
• Strong analytical and problem-solving skills.
• Knowledge in Aderant is preferred.

Compensation

The range of base salary* the Firm reasonably expects to pay for this role is $65,000 to $80,000. The actual base salary for this role within the above range will be based upon factors such as experience and qualifications. *This range does not include other forms of compensation or benefits that may be offered in connection with the job.