Billing and Collections Specialist

Position Responsibilities

• Actively communicate with companies, institutions, and students in a professional and timely manner
• Ensure all billing is complete, accurate, timely, and up-to-date
• Manage aging of accounts and reduce impact to the organization’s bad debt
• Send billing to companies, institutions, students, and sponsors to secure funding
• Partner with other Kaplan and Purdue Global support teams to provide accurate responses to inquiries regarding products and services offered to companies, institutions, and students
• As necessary, certify Military students’ eligibility using their respective process (e.g., Vocational Rehabilitation, Go Army Education, Air Force, Marines, Navy, etc.)
• Absorb workload to successfully follow-up on all queues and assigned department-shared email accounts
• Assist in the development and documentation of departmental Statements of Processes
• Troubleshoot problems identified and improve processes that benefit Kaplan, companies, institutions, and students
• Aid the Accounting Department in resolving deposit issues for month-end

Minimum Requirements

• Associate’s Degree in Business, Communications, or Accounting required, bachelors degree preferred
• 2 years in Collections, Accounts Receivable or Customer Service or other customer/client servicing role required
• Experience using Microsoft Word-Intermediate, Microsoft Excel-Beginner, and Experience using Google Sheets and Google Docs
• Excellent Customer Service, problem-solving skills, Polished and professional telephone manner, Proven analytical skills with a passion for details and "digging in"
• Able to manage multiple tasks simultaneously with superior attention to detail, Ability to work as a team to achieve goals, Ability to organize and work with large amounts of complex information, Ability to establish rapport and work efficiently with all team members serving various functions, Strong communication skills with the ability to present analysis and findings in both verbal and written formats, High-degree of maturity, diplomacy, and professionalism, Self-starter and independent thinker who has the desire to work in a fast-paced organization

Preferred Qualifications

• Bachelor’s Degree in business-related field
• Intermediate Microsoft Excel experience

Benefits

Commensurate with experience