Billing and Collections Specialist

About the role

The Billing & Collections Specialist is responsible for managing the end-to-end billing cycle and driving timely collection of accounts receivable across an assigned client portfolio. This role ensures invoices are accurate, contract-compliant, and issued on schedule, while proactively resolving billing discrepancies, contract rate changes, and payment delinquencies.

Responsibilities

• Prepare and issue accurate client invoices in accordance with contract terms, including rate escalations (e.g., CPI-based increases), amendments, and renewal schedules
• Maintain accurate customer and contract records within the billing/ERP system (e.g., NetSuite)
• Monitor accounts receivable aging and lead proactive collections efforts, including client outreach, payment plan coordination, and escalation of past-due accounts
• Reconcile billing records against signed contracts, purchase orders, and payment history to identify and resolve discrepancies (under/overbilling, missing documentation, expired terms)
• Track and flag contracts approaching renewal, expiration, or requiring rate adjustments
• Support month-end close activities, including reporting on outstanding balances, deposits, and unmatched payments
• Respond to internal and external billing inquiries in a timely, professional manner

Qualifications

• 2–5 years of experience in billing, collections, or accounts receivable, ideally in a contract-driven or B2B/government client environment
• Proficiency with ERP/accounting systems (NetSuite preferred) and strong Excel skills
• Experience interpreting contract language as it applies to invoicing and rate changes
• Excellent organizational skills and ability to manage a large, active client portfolio
• Strong written and verbal communication skills
• High attention to detail and a track record of accuracy under deadline pressure

Pay

Base Salary: $55,000 – 65,000 (DOE)

Schedule

Remote