Billing and Collections Associate

Key Responsibilities

• Manage process for collecting customer payments per invoice terms
• Handle inbound and outbound e-mail and call communications
• Establish relationship with customers to ensure timely payment of invoices
• Understand and be able to explain contract pricing and billing practices
• Process and review account adjustments
• Reduce delinquency rate for customers
• Enlist the efforts of customer success team and senior management when necessary to accelerate the collection process
• Provide exceptional customer service by addressing client concerns and resolving disputes
• Utilize tools to organize and report on collection activity

Qualifications

• 2+ years of Billing and Collections Experience
• Proven experience in collections
• Strong phone etiquette with excellent verbal communication skills
• Strong problem-solving skills, with the ability to prioritize tasks
• Ability to build strong relationships with customers and key stakeholders
• Strong organizational skills and attention to detail
• Proficient in customer service practices, ensuring client satisfaction throughout the collection process
• Ability to work independently as well as part of a team in a fast-paced environment
• Familiarity with financial reporting and analysis tools, such as QuickBooks, NetSuite, Excel, Google Sheets, and Monday.com
• Manage Repayment Plans