Billing & Collections Associate

Position Summary As a Billing & Collections Associate, you will be required to contact clients and collect outstanding payments. Contact includes making multiple phone calls, emails, text messages, per day. As part of the Customer Management Team the associate are responsible for other aspects of collections, such as resolving customer billing problems updating customer contact information, and other issues as required. ABOUT FSS Technologies At FSS Technologies, protecting lives and property is at the core of everything we do. We provide industry-leading life safety and electronic security solutions that help businesses safeguard their people and assets. Guided by our values of excellence, integrity, and accountability, we are building a dynamic and supportive environment where our team can grow and succeed. PERFORMANCE OBJECTIVES Monitor accounts to identify outstanding debtsInvestigate historical data for each debt or billFind and contact clients to ask about their overdue paymentsExpected to make 100 outbound collection calls per day.Take actions to encourage timely debt paymentsProcess payments and refundsResolve billing and customer issuesUpdate account status records and collection effortsReport on collection activity and accounts receivable status KEY COMPETENCIES Proven experience as a Accounts Receivables Specialist or similar roleKnowledge of billing procedures and collection techniquesFamiliarity with AIA billing and lien waiversWorking knowledge of MS Office and databasesPatience and ability to manage stressExcellent communication skills (written and oral)Outstanding Attitude, Positive mindset, and willingness to smile in the face of adversityProblem-solving skills, attention to detail, and drive to succeed Education And Experience 1 year experience with Billing, Collections or Accounts ReceivableCustomer service and account management experiencePrior experience with NetSuite preferred What We Offer Pay range for this role is between $20 - $25 per hourBenefits: FSS Technologies offers a full range of benefits that include medical, dental, vision, 401K, life insurance, and other ancillary products.Training: On-the-job training and career advancement opportunities. Commitment to Inclusion FSS Technologies is proud to be an Equal Opportunity Employer. We value diverse perspectives and are committed to building an inclusive, supportive workplace for people of all backgrounds. Ready to Make a Real Impact? If you’re looking for a career, not just a job, and want to work for a company where you’re empowered, supported, and rewarded, apply today and start your journey with FSS Technologies. #ZR