Billing Analyst

About the role

Freeman is seeking a detail-oriented and highly organized Billing Analyst to manage storage billing processes across four locations. This role involves manual billing activities, extensive cross-functional communication, and handling a high volume of change requests. The ideal candidate will demonstrate professionalism, strong prioritization skills, and the ability to maintain accuracy in a fast-paced environment. This position will support our Finance team and is based out of North Dallas, TX.

Responsibilities

• Prepare and process storage invoices for four locations, ensuring accuracy and timeliness.
• Manage and respond to a high volume of change requests through the Samanage ticketing system.
• Coordinate with Account Managers, Warehouse Managers, and Accounts Receivable to resolve billing discrepancies and clarify billing details.
• Process credit memo requests in accordance with the established credit matrix approval process.
• Confirm and document new clients, property disposals, property transfers, and client move-outs, ensuring that billing adjustments are processed accurately.
• Maintain detailed records of billing activities and communications.
• Prioritize tasks effectively to meet deadlines and operational needs.
• Ensure all billing data is accurate and complete within Google Sheets and other relevant systems.
• Support process improvements to streamline manual billing procedures.
• Assist with ad hoc reporting and analysis as needed.

Requirements

• Proven experience in billing, accounting, or finance operations, preferably in a multi-location environment.
• Strong attention to detail and accuracy.
• Excellent communication and interpersonal skills, with a professional approach to interactions.
• Ability to handle a high volume of requests and prioritize effectively.
• Ability to commute to the office two days a week (Tuesdays and Wednesdays) and work effectively in a hybrid environment.
• Adaptability to changing priorities and a positive, professional demeanor.

Qualifications

• Experience with Google Sheets.
• Experience with NetSuite or similar ERP systems.
• Familiarity with ticketing systems, particularly Samanage.

Benefits

• Medical, Dental, Vision Insurance
• Tuition Reimbursement
• Paid Parental Leave
• Life, Accident and Disability
• Retirement with Company Match
• Paid Time Off

Schedule

This position is eligible for a hybrid schedule, generally requiring work in‑office two days per week (Tuesdays and Wednesdays).