Billing Administrative Assistant

Community health is about more than just vaccines and checkups. It’s about giving people the resources they need to live their best lives. At Neighborhood, this is our vision: a community where everyone is healthy and happy. We’re with you every step of the way, with the care you need for each of life’s chapters. As a private, non-profit 501(C)(3) community health organization, we serve over 500,000 medical, dental, and behavioral health visits from more than 100,000 people annually in pursuit of our mission to improve the health and happiness of the communities we serve by providing quality care to all, regardless of situation or circumstance. Since 1969, our employees have made this mission a reality. Our team focuses on being compassionate, having integrity, being professional, always collaborating, and consistently going above and beyond.

About the role

The Billing Administrative Assistant provides organizational and clerical support to Neighborhood Healthcare’s Billing Department to maintain effective business office operations. This position involves various functions that ensure phone calls, records, accounts, and payments for services rendered are professionally managed.

This is a hybrid position with a typical schedule of 3 remote workdays and 2 in-office workdays (Monday through Friday, 8:00 AM – 5:00 PM). Remote work eligibility is based on performance, and on-site requirements may be adjusted accordingly.

Responsibilities

• Assists with preparation and submission of medical claims to insurance companies
• Assists with mail distribution, scanning, and printing of primary and secondary claims
• Assists with the Billing Ticketing Portal
• Reviews and processes all NHC Pace claims, ensuring that all claims meet proper billing guidelines and obtaining authorization
• Monitors and follows up on all PACE claims to ensure payment is received and accurate
• Verifies patient insurance information and eligibility
• Follows up on unpaid or rejected claims and assists in resubmission
• Assists with Dental Transformation Initiative (CalAIM) submission
• Coordinates and schedules department meetings, including preparing agendas and minutes
• Other duties assigned to meet the billing department’s needs

Requirements

• High school diploma or GED required
• One year of general clerical experience preferred
• Completion of a medical billing or coding certificate program preferred
• Experience working in healthcare and/or FQHC community clinic is preferred

Skills

• Excellent verbal and written communication skills, including superior composition, typing, and proofreading skills
• Ability to interpret a variety of instructions in written, oral, diagram, or schedule form
• Ability to successfully manage multiple tasks simultaneously
• Strong attention to detail and organizational skills
• Comfortable with computers and willing to learn medical billing software
• Ability to work as part of a team as well as independently
• Maintain confidentiality and adhere to HIPAA regulations

Physical Requirements

• Ability to lift and carry up to 20 lbs
• Ability to stand for extended periods of time

Compliance

• Follows all safety procedures as outlined in Neighborhood Healthcare’s Illness and Injury Prevention Plan (IIPP) and report any injuries and/or unsafe conditions immediately
• Maintains current knowledge of policies and procedures as they relate to safe work practices
• Uses appropriate body mechanics to ensure an injury-free environment
• Familiarity with location of nearest fire extinguisher and emergency exits
• Follows all infection control procedures including blood-borne pathogen protocols
• Maintains privacy of all patients, employees, and volunteer information and access such information only on a need-to-know basis for business purposes
• Complies with all regulations regarding corporate integrity and security obligations
• Reports all behavior and/or activity that are unethical, fraudulent, or unlawful

Pay

$22.00 - $29.41 per hour, depending on experience

Schedule

Monday through Friday, 8:00 AM – 5:00 PM (hybrid: 3 remote days, 2 in-office days)