Bilingual Virtual Clinical Educator

About the role

Inizio Engage has a long-standing partnership with a leading Biotechnology company, providing remote (web-based, telephone call) disease state and product education and training to assigned patients and care partners across the nation for a specific product within the respiratory therapeutic area. This position requires fluency in both English and Spanish, including the ability to effectively communicate clinical and educational information verbally and in writing in both languages. The Virtual Clinical Educator (VCE) also supports the design and development of therapeutic area educational resources, including disease state and product information, patient, care partner, community advocate, and consumer education materials and programming.

Responsibilities

• Provide remote (web-based, telephone) education and training to assigned patients prescribed client product who have opted into the clinical educator program.
• Provide education, training, and support to English- and Spanish-speaking patients, caregivers, and care partners in a culturally appropriate and professional manner.
• Conduct in-person education if business permits.
• Identify, support, and communicate unique educational opportunities for related product and share intelligence with leadership.
• Contribute clinical insights in support of the development of both short and long-term enhancement of program offerings.
• Conduct outbound medication adherence support to patients and/or caregivers.
• Enroll patients/caregivers into educational seminars or provide resources to assist them with finding local community resources or centers of care for their specialty or primary care disease.
• Maintain excellent quality and superior customer service while adhering to program talking points or scripts and leverage live video conferencing software on the web/client-specific websites as applicable.
• Use only approved materials provided by Inizio Engage or by the client, without changing, copying, or distributing the materials.
• Attend and complete all training courses and related competency assessments that Inizio Engage requires, to an appropriate standard and within a specified timeframe.
• Develop and strengthen relationships with key customers.
• Some overnight travel may be required.

Requirements

• Bachelor’s Degree required.
• Current Registered Nurse US healthcare professional license required.
• Fluency in English and Spanish (written and verbal) required; ability to communicate complex clinical and healthcare information effectively in both languages.
• Ability to travel in the US including overnight travel.
• Minimum of 3 or more years of successful combined clinical experience and/or pharmaceutical sales, clinical educator, or medical affairs experience (primary care, specialty care, institutional; background in TA, Respiratory, Rheumatology, Immunology or Specialty focus preferred).
• Experience working in a remote setting handling patient interactions.
• Valid Driver’s License and acceptable driving record.
• Demonstrate effective and professional communication.
• Excellent interpersonal skills with a pleasant telephone manner and articulate phone voice.
• Competency with Call Center Telephone Technology.
• Demonstrable organizational skills.
• Evidence of continual professional development and a desire to update professional knowledge base regularly.

Benefits

• Competitive pay that recognizes your experience, expertise, and impact.
• Comprehensive benefits including medical, dental, and vision coverage.
• Accrued paid time off; 401(k) with company match; disability and life insurance.
• Paid maternity and paternity leave.
• Company-paid holidays.
• Recognition programs, contests, and awards that celebrate your contributions.
• Continuous growth opportunities through learning, leadership development, and career advancement support.
• A collaborative culture where your ideas are valued and your work makes a difference.

This position may move into a hybrid model in the future. Inizio Engage is recognized as a Best Place to Work in BioPharma (2022, 2023, 2025) and a Certified Great Place to Work® (2021, 2023, 2025, 2026).

Pay

The base pay range for this position is $81,000 – $150,000 per year. The final compensation offered to a successful candidate will be determined by factors such as experience, skills, internal equity, and business needs.

About Inizio Engage

Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people, and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge, and support they need.